New South Wales Consolidated Regulations

GAS SUPPLY (NATURAL GAS RETAIL COMPETITION) REGULATION 2001 - REG 28

28 Provision of information about bills and related matters

(1) A supplier must, if requested to do so by a small retail customer, supply the following information to the customer within a reasonable time of receiving the request:

(a) information about the current status of the customer’s bill or account,

(b) information about meter readings and meter registrations connected with a bill.

(2) The supplier must provide the information free of charge.