New South Wales Consolidated Regulations

GAS SUPPLY (NATURAL GAS RETAIL COMPETITION) REGULATION 2001 - REG 27

27 Correction where customer overcharged

(1) If on a review of a complaint by a small retail customer, or at any other time, the supplier determines that the customer has been charged more than the amount that should have been charged under the customer supply contract concerned, and the amount overcharged exceeds $25, the supplier must:

(a) inform the customer not later than 10 business days after becoming aware of the overcharging, and

(b) reimburse the amount overcharged to the customer in accordance with the customer’s instructions or if, no instructions are given, credit the amount to the customer in the next bill issued to the customer, and

(c) pay interest on any overcharged amount paid by the customer at the rate prescribed under section 101 of the Civil Procedure Act 2005 for payment of interest on a judgment debt.

(2) If any overcharged amount paid by the customer does not exceed $25, the supplier must:

(a) credit the amount to the customer in the next bill issued to the customer, and

(b) credit interest on that amount at the rate prescribed under section 101 of the Civil Procedure Act 2005 for payment of interest on a judgment debt.