New South Wales Consolidated Regulations

GAS SUPPLY (NATURAL GAS RETAIL COMPETITION) REGULATION 2001 - REG 25

25 Review of bills and related matters

(1) A small retail customer may make a complaint to a supplier about a bill issued by the supplier to the customer under a customer supply contract or any matter related to the bill or charges charged by the supplier to the customer, including for services arranged by the supplier.

(2) A supplier must consider the complaint and may either determine that the bill or amount is correct or correct the bill or amount.

(3) A review under this clause is taken to be a review under section 33E of the Act and Part 5 of this Regulation does not apply to any such review.