New South Wales Consolidated Regulations

GAS SUPPLY (NATURAL GAS RETAIL COMPETITION) REGULATION 2001 - REG 24

24 Contents of bills of small retail customers

(1) The information to be included in a bill issued by a supplier under a customer supply contract with a small retail customer must include the following:

(a) the customer’s name and bill number, the address of the customer’s premises and any relevant mailing address,

(b) the customer’s Delivery Point Identifier and checksum, prominently displayed,

(c) the dates on which the billing period began and ended,

(d) the total charges to be paid by the customer,

(e) the charges payable for services provided or arranged by the supplier, separating those charges into charges in respect of gas supply and charges in respect of other services and goods provided,

(f) the date by which the bill must be paid,

(g) the amount of any arrears and the due date for payment of the arrears,

(h) the amount of any credit received,

(i) any amount deducted, credited or received under:

(i) any Government funded rebate or relief scheme, or

(ii) any payment plan operated by the supplier,

(j) the methods by which the bill may be paid,

(k) the name of, and details of the availability of, any Government funded rebate or relief scheme,

(l) contact details for the supplier’s bill and payment enquiries service and a 24 hour contact phone number for faults and difficulties (prominently displayed on the bill),

(m) details of the availability of, costs of and refunds relating to, meter reliability tests,

(n) in community languages (including Arabic, Cantonese, Vietnamese, Italian, Greek, Spanish and any other language approved by the relevant customer council) information about the availability of interpreter services for the languages concerned and telephone numbers for the services.

(2) The supplier must include in the bill particulars of the amount of any security held by the supplier, if requested to do so by the customer.