New South Wales Consolidated Regulations

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GAS SUPPLY (NATURAL GAS RETAIL COMPETITION) REGULATION 2001 - REG 18

Functions of customer councils

18 Functions of customer councils

For the purpose of exercising its function of advising the supplier on matters concerning the supply of gas to customers, a customer council may provide information and advice on the following matters:

(a) the form and content of the guaranteed customer service standards,
(b) any improvement in the way the supplier operates that the customer council believes would benefit customers,
(c) any other matters relating to the supply of gas that the customer council believes have a considerable effect on customers,
(d) such other matters as the supplier and the customer council agree should be the subject of information and advice.



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