New South Wales Consolidated Regulations

GAS SUPPLY (NATURAL GAS RETAIL COMPETITION) REGULATION 2001

- Made under the Gas Supply Act 1996
- As at 15 July 2011
- Reg 1013 of 2001

TABLE OF PROVISIONS

   PART 1 - PRELIMINARY

   1.      Name of Regulation
   2.      Commencement
   3.      Definitions
   4.      Notes

   PART 1A - REVIEW OF TRIBUNAL DECISIONS

   4A.     Applications for review: section 28
   4B.     Qualifications of members of review panels: section 29
   4C.     Appointment of deputies of members of review panels
   4D.     Allowances for members of review panels
   4E.     General procedure of review panels
   4F.     Quorum
   4G.     Presiding member
   4H.     Voting
   4I.     Determination and payment of costs

   PART 2 - STANDARD SUPPLIERS

   5.      Endorsement conditions generally
   6.      (Repealed)

   PART 3 - CUSTOMERS AND CUSTOMER RIGHTS

           Division 1 - Small retail customers

   7.      Small retail customers who are entitled to apply to be supplied under the standard form customer supply contract
   8.      Small retail customers
   9.      Initial classification of small retail customers
   10.     Market operations rules
   11.     Notice procedures where small retail customers change supplier or status
   12.     Election to be supplied under standard form customer supply contract
   13.     Information given to persons who elect standard form contracts
   13AA.   Condition of authorisation relating to customer hardship charters
   13A.    Condition of authorisation relating to payment plans and discontinuance of supply

           Division 2 - Discontinuance of supply

   14.     Limitation on right to have premises supplied with gas by standard supplier
   15.     Discontinuance of supply under negotiated customer supply contract

           Division 3 - Customer consultation

   16.     Customer councils of standard suppliers
   17.     Customer councils of other suppliers
   18.     Functions of customer councils
   19.     Customer councils may have electricity functions

           Division 4 - Charges and bills

   20.     Obligations of suppliers
   21.     Variation of charges under a standard form customer supply contract
   22.     Variation of charges under a negotiated customer supply contract
   23.     Variation may not operate retrospectively
   24.     Contents of bills of small retail customers
   25.     Review of bills and related matters
   26.     Correction where customer undercharged
   27.     Correction where customer overcharged
   28.     Provision of information about bills and related matters
   29.     Billing period for customer supply contracts with small retail customers
   30.     Payment of bills by small retail customers
   31.     Matters related to gas consumption to be included in bill
   32.     How payments to be applied
   33.     Provision of historical billing information
   34.     Meter testing
   35.     Calculation of charges if increase in rates of charges occurs
   36.     Estimation of gas supplied
   37.     No access to meter

           Division 5 - Customers other than small retail customers

   38.     Application of Division
   39.     Contents of bills and debt collection procedures
   40.     Customer service standards

   PART 4 - CUSTOMER SUPPLY CONTRACTS AND SUPPLY ARRANGEMENTS

           Division 1 - Requirements for customer supply contracts and supply arrangements

   41.     Effect of Part
   42.     Suppliers to supply gas under customer supply contracts
   43.     Negotiated customer supply contracts
   44.     Standard form customer supply contracts
   45.     Making of standard form customer supply contracts
   46.     Amendment of standard form customer supply contracts
   47.     Notice of standard form customer supply contracts and amendments
   48.     Requirements for customer supply contracts
   49.     Additional matters relating to guaranteed customer service standards
   50.     Information to be provided to small retail customers about contracts
   51.     Contract documents to be available at supplier’s office

           Division 2 - Variation of guaranteed customer service standards

   52.     Variation of guaranteed customer service standards
   53.     Notice of request to vary guaranteed customer service standards

           Division 3 - New occupant supply arrangements

   54.     New occupant supply arrangements
   55.     Terms of supply
   56.     Discontinuance of supply under new occupant supply arrangements

   PART 5 - REVIEW OF DECISIONS

   57.     Decisions for which review may be sought by small retail customer
   58.     Application for review
   59.     Review of decisions by supplier
   60.     Manner of handling application

   PART 6 - GAS INDUSTRY OMBUDSMAN SCHEMES

   61.     Persons who may apply to gas industry ombudsman
   62.     Additional matters that may be covered by gas industry ombudsman schemes
   63.     Objectives of gas industry ombudsman schemes
   64.     Reports by gas industry ombudsman
   65.     Offences

   PART 7 - RETAILERS OF LAST RESORT

           Division 1 - Preliminary

   66.     Definitions

           Division 2 - Endorsements of retailers of last resort

   67.     Conditions of endorsement as retailer of last resort
   68.     Last resort supply arrangements

           Division 3 - Operation of last resort supply

   69.     Commencement of last resort supply arrangements
   70.     Last resort supply events
   71.     Notice to customers
   72.     Terms and conditions applying to small retail customers
   73.     Commencement of discontinuance procedures by retailer of last resort
   74.     Market operations rules

   PART 8 - SOCIAL PROGRAMS FOR ENERGY

   75.     Objects of Part
   76.     Directions to suppliers
   77.     Re-assessment of costs of compliance with direction
   78.     Costs of proceedings
   79.     Market operations rules

   PART 9 - MISCELLANEOUS

           Division 1 - General matters

   80.     Market operations rule relating to network operators
   80A.    Liability of scheme operator under market operations rules
   81.     How notice is to be given
   82.     Service of documents on supplier
   82A.    Delegations

           Division 2 - Savings and transitional provisions

   83.     Definitions
   84.     Requirements for new customer supply contracts
   85.     Terms of supply where no existing customer supply contract
   86.     Existing billing provisions apply
   87.     (Repealed)
   88.     Customer councils
   89.     Payment plans for all suppliers
           SCHEDULE 1