New South Wales Consolidated Regulations

ELECTRICITY SUPPLY (GENERAL) REGULATION 2001 - REG 61

61 Notice to customers

(1) A retailer of last resort must, as soon as practicable after the commencement of its obligation to provide last resort supply arrangements, give written notice to each customer who is subject to those arrangements of the following matters:

(a) the commencement of last resort supply arrangements,

(b) the terms and conditions on which electricity is to be supplied,

(c) that the customer may arrange supply under a customer supply contract with the retailer of last resort or another supplier,

(d) whether or not the customer is entitled to elect to take supply from a standard retail supplier under a standard form supply contract and, if the customer is so entitled and the supplier is not the relevant standard retail supplier, the name and contact details of that supplier,

(e) the date on or after which the retailer of last resort may discontinue supply to the premises of the customer,

(f) any charges that the customer may be liable to pay if the customer does not enter into a customer supply contract.

(1A) The notice is to contain, in community languages (including Arabic, Cantonese, Vietnamese, Italian, Greek and Spanish, and any other language approved by the supplier after consultation with any relevant customer consultative group), information about the availability of interpreter services for the languages concerned and telephone numbers for the services.

(2) A retailer of last resort must, as soon as practicable after the commencement of its obligation to provide last resort supply arrangements, cause to be published in a newspaper circulating generally in this State a notice containing the following matters:

(a) a statement that last resort supply arrangements have come into force for customers or classes of customers specified in the notice,

(b) contact details for the retailer of last resort.