New South Wales Consolidated Regulations

ELECTRICITY SUPPLY (GENERAL) REGULATION 2001 - REG 50

50 Persons who may apply to electricity industry ombudsman

(1) For the purposes of section 96A (1) of the Act, the following persons may apply to an electricity industry ombudsman under an approved electricity industry ombudsman scheme for a review of a decision:

(a) any person, in respect of a decision to classify the person as being or not being a small retail customer, or a small retail customer entitled to standard supply,

(b) a tenant of residential premises who is supplied with electricity by a landlord as referred to in section 72 (3) of the Act, in respect of a decision of the landlord relating to the supply of electricity or the provision of connection services,

(c) a person to whom connection services are provided, or electricity is supplied, under an arrangement exempted from a provision of the Act under clause 66 or 68 (other than clause 68 (2) (e) or (f)) and who occupies residential premises and whose electricity consumption is measured by a separate meter, in respect of any dispute or complaint under the electricity supply arrangement concerned,

(d) a person who is or may be a small retail customer who is subject to a new occupant supply arrangement or an exempt last resort arrangement, in respect of any dispute or complaint under the electricity supply arrangement concerned,

(e) a person who is or was a small retail customer in respect of a decision of the supplier under a previous customer supply contract between the customer and the supplier, if that matter arose not more than 12 months before the application was made,

(f) a person who is or was a small retail customer in respect of a decision of the service provider under a previous customer connection contract between the customer and the service provider, if that matter arose not more than 12 months before the application was made.

(2) For the purposes of section 96A (3) of the Act, a review of a decision on an application made by a person referred to in subclause (1) is to be free of charge to the person.