New South Wales Consolidated Regulations

ELECTRICITY SUPPLY (GENERAL) REGULATION 2001 - REG 48

48 Review of decisions by licence holder

(1) On receiving an application by a small retail customer for a review of a decision for which a review may be sought under section 96 of the Act, the licence holder must review its decision and make a determination under this clause.

(2) After reviewing its decision, the licence holder:

(a) may determine that the decision is to stand, or

(b) may vary or revoke the decision.

(3) As soon as practicable after it makes its decision, the licence holder must give written notice to the small retail customer:

(a) of its determination, together with its reasons for the determination, and

(b) if the determination is to vary the decision, of the manner in which the decision is to be varied, and

(c) of the rights available to the customer under the Act and this Regulation.

(4) A licence holder that fails to give such a notice within 14 days after the application is made is taken to have determined:

(a) that its decision is to stand (in the case of a complaint against a decision),

(b) that no action is to be taken (in the case of any other complaint).