New South Wales Consolidated Regulations

ELECTRICITY SUPPLY (GENERAL) REGULATION 2001 - REG 44

44 Variation of guaranteed customer service standards

(1) At the request of a licence holder, the Minister may, subject to this Division, vary the guaranteed customer service standards:

(a) in relation to all customer contracts issued by the licence holder to which the standards apply, or

(b) in relation to a specified class of customer contracts issued by the licence holder to which the standards apply, or

(c) in relation to all customer contracts issued by the licence holder to which the standards apply other than a specified class of customer contract issued by the licence holder.

(2) If a guaranteed customer service standard is varied, the customer contracts concerned must be amended so as to accord with the variation.

(3) Within 3 months after it amends the customer contracts concerned so as to accord with a variation under this clause, a licence holder must cause notice of the text of those standards, as varied, to be given to each customer.