New South Wales Consolidated Regulations

ELECTRICITY SUPPLY (GENERAL) REGULATION 2001 - REG 42

42 Information to be provided to small retail customers about contracts

(1) It is a condition of a licence holder’s licence that, as soon as practicable after receiving a request by or on behalf of a small retail customer to do so, the licence holder must provide the customer with the following documents:

(a) a copy of the contract and any documents incorporated by reference in the contract,

(b) a copy of any document referred to in the contract that is not incorporated in the contract,

(c) a copy of the Act and this Regulation.

(2) It is a condition of a licence that a licence holder who enters a negotiated customer contract with a small retail customer must provide the customer, within 2 business days of the contract being entered into, with a copy of the contract and a disclosure notice.

(2A) For the purposes of this clause, a "disclosure notice" is a document containing the following information in relation to the contract:

(a) the name and contact details of the supplier,

(b) the name and contact details of a person responsible for arranging connection services on behalf of the customer (if any),

(c) the premises to be supplied with electricity,

(d) the commencement date and term of the contract,

(e) the extent to which the price offered is inclusive of all costs, and if the price offered is not inclusive of all costs, the particulars of the costs not included,

(f) the customer’s right to enter into any applicable standard form customer contract, and how the terms of the contract differ from that standard form customer contract,

(g) a statement of the customer’s rights under this Regulation in relation to the cooling-off period,

(h) any requirement for a deposit to be paid by the customer and when that deposit is payable,

(i) any penalties or charges imposed on the customer for any change including, but not limited to, any variation in electricity load or early termination,

(j) a statement of the customer’s rights in relation to disputes and resolution of disputes with the supplier, including the procedures for referring complaints and disputes to the electricity industry ombudsman.

(3) It is a condition of a licence of a supplier that, if the supplier arranges connection services on behalf of a small retail customer, the supplier must, as soon as practicable after receiving a request by or on behalf of the customer to do so, provide the customer with the following documents:

(a) a copy of the relevant customer connection contract and any documents incorporated by reference in the contract,

(b) a copy of any document referred to in the contract that is not incorporated in the contract.

(4) The licence holder must provide the first copy of any contract and the documents incorporated in the contract free of charge but may charge a reasonable fee for providing the documents referred to in the contract and not incorporated in the contract and any subsequent copies of any documents provided under this clause.

(5) In this clause:
"business day" means a day that is not a Saturday, Sunday or public holiday throughout the State.