New South Wales Consolidated Regulations

ELECTRICITY SUPPLY (GENERAL) REGULATION 2001 - REG 39

39 Notice of standard form customer contracts and amendments

(1) For the purposes of sections 21 (2) (b) and 39 (5) (b) of the Act, a notice of the terms of a standard form customer contract published in a newspaper must include the following particulars:

(a) that the standard form customer contract is a new contract,

(b) whether the standard form customer contract applies to new customers only, or whether it applies to existing customers,

(c) a summary of the scope, intent and general effect of the standard form customer contract,

(d) a summary of any relevant guaranteed customer service standards.

(2) For the purposes of sections 21 (2) (b), 22, 39 (5) (b) and 42 of the Act, a notice of the terms of an amendment to a standard form customer contract published in a newspaper must include the following particulars:

(a) a description of the existing standard form customer contract to which the amendment relates,

(b) whether the amendment applies to new customers only, or whether it applies to existing customers under the relevant standard form customer contract,

(c) a summary of the scope, intent and general effect of the amendment,

(d) if the amendment gives effect to a variation of the guaranteed customer service standards, a summary of those standards, as varied.

(3) For the purposes of section 21 (1), 22, 39 (5) and 42 of the Act, an amendment to a standard form customer contract that arises from an amendment to a document referred to in that contract that is issued by Standards Australia, or is a recognised document, and that is expressed to be in force from time to time, takes effect on the date on which the amendment to the document is published by Standards Australia, or by the Director-General of the Ministry of Energy and Utilities, or on such other date as that amendment is expressed to commence at the time of publication.