New South Wales Consolidated Regulations

ELECTRICITY SUPPLY (GENERAL) REGULATION 2001 - REG 36

36 Estimation of electricity supplied

(1) If a supplier under a customer supply contract with a small retail customer finds:

(a) that metering equipment has ceased to register or has ceased to register correctly the quantity of or demand for electricity supplied, or

(b) that electricity has been supplied without passing through metering equipment,

the supplier must estimate the quantity of or demand for electricity supplied for any period of up to 6 months before the meter was last read.

(2) If electricity is supplied under any such contract during a period, or part of a period, for which there is no meter reading, the supplier must estimate the quantity of or demand for electricity supplied for the period or part of the period.

(3) A small retail customer is liable to pay for, or is entitled to be paid a rebate for, the electricity estimated under this clause.

(4) The metering equipment is to be regarded as not registering correctly if (and only if) its error in registration is greater than 2%, either in excess or deficiency.

(5) The estimated bill is to be based on the small retail customer’s historical meter data or, if the supplier does not have that data, the average daily consumption for the same class of customer supplied by the supplier, calculated for the period covered by the bill.

(6) Interest is not payable in a case involving the supply of electricity where overcharging is discovered by the supplier when reconciling charges made on the basis of estimation under this clause with actual electricity consumption.

(7) This clause does not apply to a negotiated customer supply contract if charges for the supply of electricity under the contract are not based on the customer’s electricity consumption.