New South Wales Consolidated Regulations

ELECTRICITY SUPPLY (GENERAL) REGULATION 2001 - REG 30

30 Payment of bills for electricity supply by small retail customers

(1) The date for payment on any bill issued for the first time by a supplier under a customer supply contract with a small retail customer must be not less than 12 business days after the date on which it is sent out to the customer.

(2) A supplier must accept payment by a small retail customer of an amount owing to the supplier by any of the following payment methods:

(a) by cash, cheque or credit card at an office or agent of the supplier,

(b) by post by means of cheque or credit card,

(c) by telephone by credit card,

(d) by direct debit from a cheque, savings or credit card account,

(e) by any other method agreed with the supplier.

(3) The supplier may not impose any charge in connection with, or resulting from, a method of payment used by the customer and listed in subclause (2) (a)-(d).

(4) Despite subclauses (2) and (3), a supplier and a small retail customer may agree under a negotiated customer supply contract as to the method or methods of payment of amounts owing to the supplier and any charges applicable to the method or methods.

(5) If requested by a small retail customer, the supplier must accept payment in advance for the supply of electricity or any other services or other charges under a customer supply contract.