New South Wales Consolidated Regulations

ELECTRICITY SUPPLY (GENERAL) REGULATION 2001 - REG 28

28 Provision of information about bills and related matters

(1) This clause applies to the following customer contracts:

(a) standard form customer supply contracts,

(b) negotiated customer supply contracts between suppliers and small retail customers.

(2) The supplier must, if requested to do so by the customer, supply the following information to the customer within a reasonable time of receiving the request:

(a) information about the current status of a customer’s bill or account,

(b) information about meter readings and meter registrations connected with a bill.

(3) The supplier must provide the information free of charge but may charge the customer for the reasonable costs of collecting and releasing information that relates to meter registration on a half-hourly basis.