New South Wales Consolidated Regulations

ELECTRICITY SUPPLY (GENERAL) REGULATION 2001 - REG 27

27 Correction where customer overcharged

(1) This clause applies to the following customer contracts:

(a) standard form customer supply contracts,

(b) negotiated customer supply contracts between suppliers and small retail customers.

(2) If on a review of a complaint, or at any other time, the supplier determines that the customer has been charged more than the amount that should have been charged under the contract, and the amount overcharged exceeds $25, the supplier must:

(a) inform the customer not later than 10 business days after becoming aware of the overcharging, and

(b) reimburse any overcharged amount paid by the customer in accordance with the customer’s instructions or, if no instructions are given, credit the amount to the customer in the next bill issued to the customer, and

(d) pay interest on any overcharged amount paid by the customer at the rate prescribed under section 101 of the Civil Procedure Act 2005 for payment of interest on a judgment debt.

(3) If the amount overcharged and paid by the customer does not exceed $25, the supplier must:

(a) credit the amount to the customer in the next bill issued to the customer, and

(b) credit interest on any overcharged amount paid by the customer at the rate prescribed under section 95 (1) of the Supreme Court Act 1970 for payment of interest on a judgment debt.