New South Wales Consolidated Regulations

ELECTRICITY SUPPLY (GENERAL) REGULATION 2001 - REG 25

25 Review of bills and related matters

(1) This clause applies to the following customer contracts:

(a) standard form customer supply contracts,

(b) negotiated customer supply contracts between suppliers and small retail customers.

(2) A customer may make a complaint to the supplier about a bill issued by the supplier to the customer or any matter related to the bill or charges charged by the supplier to the customer, including for services arranged by the supplier.

(3) A supplier must consider the complaint and may either determine that the bill or amount is correct or correct the bill or amount.

(4) A review under this clause is taken to be a review under section 96 of the Act and Part 5 of this Regulation does not apply to any such review.