New South Wales Consolidated Regulations

ELECTRICITY SUPPLY (GENERAL) REGULATION 2001 - REG 11

11 Notice procedures where small retail customers change supplier or status

(1) This clause applies if any of the following events occur:

(a) if a supplier becomes aware that a person who is or may be a small retail customer is being supplied with electricity by the supplier and is not subject to a customer supply contract but is subject to a new occupant supply arrangement,

(c) if the period of supply of electricity under a negotiated supply contract with a small retail customer ends,

(d) if a supplier reclassifies a small retail customer taking supply under a standard form customer supply contract as being a customer who is not a small retail customer.

(2) The supplier concerned must give written notice to the person or customer concerned of the following matters:

(a) that, if the person or customer wishes to continue to be supplied with electricity at the premises, the person or customer must arrange supply under a customer supply contract with the supplier or another supplier,

(b) whether or not the person or customer is entitled to elect to take supply from a standard retail supplier under a standard form supply contract and, if the person or customer is so entitled and the supplier is not the relevant standard retail supplier, the contact details of the Tribunal,

(c) any charges that the person or customer may be liable to pay if the person or customer does not arrange supply under a customer supply contract,

(d) the circumstances in which the supplier may arrange for discontinuation of supply and the date on or after which the supply of electricity to the person’s or customer’s premises may be discontinued.

(2A) The notice is to contain, in community languages (including Arabic, Cantonese, Vietnamese, Italian, Greek and Spanish, and any other language approved by the supplier after consultation with any relevant customer consultative group), information about the availability of interpreter services for the languages concerned and telephone numbers for the services.

(3) In the case where the period of supply under a negotiated customer supply contract ends, the notice must be given not later than 21 days before the end of the period of supply under the contract.

(4) In any other case, the notice must be given as soon as practicable after the relevant event occurs.

(5) It is a condition of a supplier’s licence that the supplier comply with this clause.

(6) A notice given under this clause may also constitute a notice given for the purposes of a customer supply contract if it complies with any requirements of the contract in relation to such a notice.