New South Wales Consolidated Regulations New South Wales Consolidated RegulationsIf a parent of a child provided with any class of children’s service makes a complaint to the licensee about the conduct of the service, the licensee must, unless the complaint is of an obviously trivial nature:
(a) give written notice of the complaint to the Director-General within one week after the complaint is made, and
(b) give written notice to the Director-General of any action taken in response to the complaint as soon as reasonably practicable after the action is taken.