New South Wales Consolidated Acts

WATER INDUSTRY COMPETITION ACT 2006 - SECT 47

47 Internal review of certain decisions disputed by small retail customers

(1) A small retail customer may apply to a licensed retail supplier for a review of the retail supplier’s decision in relation to any matter arising under a water supply or sewerage service contract or any other matter prescribed by the regulations for the purposes of this subsection.

(2) The regulations:

(a) may establish the procedures for making an application and for dealing with an application, and

(b) may impose conditions on retail suppliers’ licences relating to the provision and implementation of procedures for dealing with an application, and

(c) may treat a failure to make a decision within a specified period as a decision of a particular kind.

(3) An application is to be made and dealt with free of charge to the applicant.