OMBUDSMAN ACT 1974 - SECT 25A Review of complaints handling systems

OMBUDSMAN ACT 1974 - SECT 25A

25A Review of complaints handling systems

(1) The Ombudsman may review the systems of a public authority for handling complaints.

(2) The Ombudsman may, in carrying out the review, require the head of the public authority to provide information about the systems, including the operation of the systems.

(3) The Ombudsman may--

(a) report on issues relating to the systems, and

(b) review the policies and performance of the public authority in relation to handling complaints, and

(c) make recommendations the Ombudsman considers appropriate.

(4) A copy of a report containing recommendations--

(a) must be given to the relevant Minister in relation to the public authority, and

(b) may be given to another person or body the Ombudsman considers appropriate.