HEALTH CARE COMPLAINTS ACT 1993 - SECT 95
Annual report
HEALTH CARE COMPLAINTS ACT 1993 - SECT 95
Annual report
95 Annual report
(1) The Commission must include in its annual report for a
year--
(a) in relation to complaints generally--
• the number and type of
complaints made to it during the year
• the sources of those complaints
• the number and type of complaints assessed by the Commission during the
year
• the number and type of complaints referred for conciliation
during the year
• the results of conciliations
• the number and
type of complaints investigated by the Commission during the year
• the
results of investigations
• a summary of the results of prosecutions
completed during the year arising from complaints
• the number and
details of complaints not finally dealt with at the end of the year
•
the time intervals involved in the complaints process, and
(b) the number and
type of complaints referred to the Health Secretary during the year and the
outcomes of those complaints, as far as they are known.
(2) The Commission
may include in its annual report for a year--
(a) such information relating to
complaints (other than that required to be included under subsection (1)) as
the Commission thinks fit, and
(b) any report made to the Minister under
section 44 (2), and
(c) any notification and request made to the Health
Secretary under section 60.
(3) Matters included in the annual report--
(a)
are to be reported, as far as practicable, according to professional
groupings, and
(b) must not identify individual clients or persons against
whom complaints have been made or who have been subject to investigation under
this Act, unless their names or identities have already lawfully been made
public.
