HEALTH CARE COMPLAINTS ACT 1993 - SECT 24
Referral of complaints for conciliation or complaint resolution
HEALTH CARE COMPLAINTS ACT 1993 - SECT 24
Referral of complaints for conciliation or complaint resolution
24 Referral of complaints for conciliation or complaint resolution
(1) The Commission must refer a complaint for conciliation under Division 8 if
it is required to do so under section 13 (3) or if it decides to do so under
section 20A.
(2) The Commission may deal with a complaint under Division 9 if
the complaint is not required to be investigated, referred to a professional
council under section 25B or referred for conciliation.
(3) The Commission
may at any time during the assessment of a complaint take any action referred
to in section 58C with respect to the complaint without the need for
consultation with the appropriate professional council.
(4) However,
subsection (3) does not affect the requirement in section 12 (1) for the
Commission to consult with the appropriate professional council before making
a determination on how a complaint should be dealt with as a result of an
assessment of the complaint.