New South Wales Consolidated Acts

HEALTH CARE COMPLAINTS ACT 1993 - SECT 23

23 Investigation of complaint

(1) The Commission must investigate a complaint:

(a) if, under section 13 (1), the appropriate registration authority is of the opinion that the complaint should be investigated, or

(b) if, following assessment of the complaint, it appears to the Commission that the complaint:

(i) raises a significant issue of public health or safety, or

(ii) raises a significant question as to the appropriate care or treatment of a client by a health service provider, or

(iii) if substantiated, would provide grounds for disciplinary action against a health practitioner, or

(iv) if substantiated, would involve gross negligence on the part of a health practitioner, or

(v) if substantiated, would result in the health practitioner being found guilty of an offence under Division 3 of Part 2A of the Public Health Act 1991 .

(2) A complaint is to be investigated in accordance with Division 5.

(4) The Commission may investigate a complaint despite any agreement the parties to the complaint may have reached concerning the complaint.