New South Wales Consolidated Acts

HOMEFUND COMMISSIONER ACT 1993 - SECT 10

10 Right to complain

(1) A HomeFund borrower may complain to the Commissioner about the promotion of, negotiations for, entering of, terms of, or administration or enforcement of, the HomeFund mortgage to which the borrower is or was a party.

(2) Complaints must be made before 31 March 1994. However, the Commissioner has a discretion to accept a complaint after that date.

(3) A complaint may be in writing or verbal, but the Commissioner may require a verbal complaint to be reduced to writing.

(4) The Commissioner may require information about a complaint to be provided by the complainant in a particular manner or form, and may require a complaint to be verified by statutory declaration.

(5) No fee is payable for making a complaint to the Commissioner.

(6) The Commissioner may agree to the amendment or withdrawal of a complaint.

(7) The Commissioner may treat a complaint as consisting of two or more separate complaints.