New South Wales Consolidated Acts

GAS SUPPLY ACT 1996 - SECT 33E

33E Internal review of certain decisions disputed by customers

(cf section 96 of Electricity Supply Act 1995 )

(1) A small retail customer may apply to a supplier for a review of a decision of the supplier in relation to any matter arising under a customer supply contract or any other matter prescribed by the regulations for the purposes of this subsection.

(2) Without limiting subsection (1), a person may apply to a supplier for a review of a decision of the supplier to classify the person as being or as not being a small retail customer.

(3) The regulations may make provision for or with respect to the following matters:

(a) the procedures for making an application and for dealing with an application that are to be contained in standard form customer supply contracts,

(b) imposing conditions on suppliers’ authorisations relating to the provision and implementation of procedures for dealing with an application.

(4) The regulations may treat a failure to make a decision within a specified period as a decision of a particular kind.

(5) An application made and dealt with under this section is to be free of charge to the applicant.