New South Wales Consolidated Acts

FAIR TRADING ACT 1987 - SECT 9

9 Functions of the Director-General

(1) The Director-General may:

(a) advise persons in relation to the provisions of this Act, and of any other legislation administered by the Minister, and take action for remedying infringements of, or for securing compliance with, those provisions, whether on complaint or otherwise,

(b) make available to consumers, and persons dealing with consumers, general information with respect to:

(i) this Act and other legislation administered by the Minister, and

(ii) matters affecting the interests of consumers,

(c) receive complaints from persons on matters (including fraudulent or unfair practices) relating to the supply of goods or services, or the acquisition of interests in land, and deal with any such complaint (whether or not under paragraph (d)) in such manner as the Director-General considers to be appropriate,

(d) investigate the matter the subject of a complaint received under paragraph (c) or refer the complaint to a public authority, or any other body, that the Director-General considers to be best able to take action, or provide advice, in relation to the complaint, and

(e) make known, for the guidance of consumers and persons dealing with consumers, the rights and obligations arising under laws relating to the interests of consumers.

(2) The Director-General shall:

(a) keep under critical examination, and from time to time report to the Minister on, the laws in force, and other matters, relating to the interests of consumers, and

(b) report to the Minister on matters relating to the interests of consumers that are referred to the Director-General by the Minister,

and, for those purposes, may conduct research and make investigations.

(3) Where a complaint is received under subsection (1) (c), the Director-General may:

(a) investigate the complaint even if it has been referred to a public authority or to another body, or

(b) refer the complaint to a public authority, or any other body, even if an investigation of the matter has been commenced or completed by the Director-General.