New South Wales Consolidated Acts

ELECTRICITY SUPPLY ACT 1995 - SECT 40

40 Matters for which standard form customer supply contracts must provide

(1) A standard form customer supply contract must make provision for the following matters:

(a) the basis on which charges for or in relation to the supply of electricity to customers are to be calculated or imposed,

(b) any security to be provided by customers for payment of any such charges,

(c) the standard of service to be provided to customers by the retail supplier,

(d) the circumstances under which the supply of electricity to customers may be discontinued,

(e) the procedures established by the retail supplier for handling enquiries and complaints made by customers, and resolving disputes with customers, in relation to matters arising under the contract,

(f) the estimation of electricity supplied otherwise than through an electricity meter or in circumstances in which an electricity meter fails to operate or fails to operate correctly,

(g) the rate at which electricity is taken to have been supplied between consecutive meter readings,

(h) such other matters as may be prescribed by the regulations.

(2) A standard form customer supply contract:

(a) must indicate that this Act and the regulations confer powers, duties, rights and obligations on the retail supplier and the customer, and

(b) must briefly describe the nature of those powers, duties, rights and obligations,

but is not unenforceable merely because of any failure to do so.

(3) A standard form customer supply contract must comply with:

(a) any conditions imposed on the retail supplier by its retail supplier’s licence, and

(b) any relevant determination of the Tribunal in force under Division 5,

but is not unenforceable merely because of any failure to do so.

(4) A standard form customer supply contract must not be inconsistent with the provisions of this Act or the regulations, and is unenforceable to the extent of any such inconsistency, except as provided by subsections (2) and (3).