New South Wales Consolidated Acts

ELECTRICITY SUPPLY ACT 1995 - SECT 20

20 Matters for which standard form customer connection contracts must provide

(1) A standard form customer connection contract must make provision for the following matters:

(a) the basis on which charges for its customer connection services are to be calculated,

(b) any security to be provided by customers for payment of any such charges,

(c) the standard of service to be provided to customers by the distribution network service provider,

(d) the requirements to be complied with by customers under Division 4,

(e) the circumstances under which premises may be disconnected from the distribution network service provider’s distribution system,

(f) the procedures established by the distribution network service provider for handling enquiries and complaints made by customers, and resolving disputes with customers, in relation to matters arising under the contract,

(g) such other matters as may be prescribed by the regulations.

(2) A standard form customer connection contract:

(a) must indicate that this Act confers powers, duties, rights and obligations on the distribution network service provider and customers, and

(b) must briefly describe the nature of those powers, duties, rights and obligations,

but is not unenforceable merely because of any failure to do so.

(3) A standard form customer connection contract must comply with:

(a) any conditions imposed on the distribution network service provider by its distribution network service provider’s licence, and

(b) any relevant determination made by the Independent Pricing and Regulatory Tribunal,

but is not unenforceable merely because of any failure to do so.

(4) A standard form customer connection contract must not be inconsistent with the provisions of this Act or the regulations, and is unenforceable to the extent of any such inconsistency.