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COMMUNITY SERVICES (COMPLAINTS, REVIEWS AND MONITORING) ACT 1993 - SECT 25
Referral of complaints about service providers or to service providers for resolution
(1) The Ombudsman may refer a community services complaint (or any part of a
community services complaint) to another person or body (including a
service provider) if it appears that the complaint raises issues that may
require investigation by the other person or body.
(2) Despite the referral
of a complaint (or part of a complaint), the Ombudsman may, if the Ombudsman
considers there are appropriate reasons to do so, continue to deal with the
complaint.
(3) The Ombudsman may, if of the opinion that it is appropriate to
do so, refer a complaint (or part of a complaint) to the service provider for
resolution, if possible.
(4) A service provider to whom a complaint (or part
of a complaint) is referred under this section must report to the Ombudsman on
the outcome of that referral.
(5) The Ombudsman may monitor the progress of
an investigation by a service provider into a matter referred to the
service provider by the Ombudsman under subsection (1).
(6) A
service provider is to provide the Ombudsman with such documentary and other
information as the Ombudsman may from time to time request with respect to an
investigation referred to in subsection (5).
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