New South Wales Consolidated Acts

BUILDING PROFESSIONALS ACT 2005 - SECT 27

27 Investigation by Board of complaints

(1) The Board must, subject to this Part, conduct an investigation into each complaint made to it under this Part.

(2) The Board may deal with one or more complaints about an accreditation holder in an investigation.

(3) If during an investigation of any one or more complaints it appears to the Board that there is a matter in respect of which another complaint could have been made against the accreditation holder concerned or another accreditation holder, the Board may deal with the matter in its investigation as if a complaint had been made about it under section 21.

(4) If the Board decides to deal with a matter under subsection (3) as if a complaint had been made about it under section 21, the Board must give notice in writing to the accreditation holder concerned of the nature of the matter being investigated and inform the accreditation holder that the matter is being treated as a complaint.

(5) For the purposes of subsection (3), the Board may deal with a matter that could have been the subject of another complaint:

(a) whether that complaint could have been made instead of or in addition to any complaint that was in fact made, and

(b) whether or not that complaint could have been made by the same complainant.