New South Wales Consolidated Acts

BUILDING PROFESSIONALS ACT 2005 - SECT 21

21 Procedure for making complaint

(1) A person may make a complaint to the Board against an accreditation holder in respect of the accreditation holder’s professional conduct.

(2) A complaint is:

(a) to be in writing and in the form (if any) approved by the Board, and

(b) to contain particulars of the allegations on which it is founded, and

(c) to be verified by statutory declaration.

(3) The Board may require the complainant to provide further particulars of the complaint.

(4) The Board may decline to deal with a complaint until further particulars are provided as required under subsection (3).

(5) Unless the Board has decided to take no action in relation to the complaint, the Board:

(a) must, within 28 days after receiving the complaint or, if the Board has requested further particulars under subsection (3), within 28 days after receiving the requested particulars:

(i) inform the accreditation holder of the nature of the complaint, and

(ii) by notice, invite the accreditation holder to make, within such time (being at least 7 days) as the Board specifies in the notice, such submissions in writing to the Board with respect to the complaint as the accreditation holder thinks fit, and

(b) may exercise any function under section 48 in relation to the investigation of the complaint.

(6) The Board may, if it considers it appropriate to do so, give a copy of the complaint to the person against whom the complaint is made.