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Property, Stock and Business Agents Bill 2001
Explanatory note
This explanatory note relates to this Bill as introduced into Parliament.
Overview of Bill
The object of this Bill is to repeal and re-enact the Property, Stock and Business Agents Act 1941 with the following modifications:
(a) the issue of licences under the Act will be on the basis of entry-level competence, good character, continuing professional development and professional indemnity insurance,
(b) professional indemnity insurance requirements will be introduced for all licence holders,
(c) there will be provision for requiring licence holders to undertake continuing professional development,
(d) licences will be renewable annually,
(e) caretaker managers will be required to be licensed as on-site residential property managers,
(f) provision for the issue of certificates of registration for industry employees will parallel the new licensing provisions except that there will be no requirement for professional indemnity insurance,
(g) the Director-General of the Department of Fair Trading will be able to grant exemptions from the requirement that there be a licensee in charge at each place of business under a licence,
(h) the requirement that at least 50% of the directors of a corporate licensee must be licensed for the business conducted by the corporation is replaced with a requirement that at least one of the directors must be appropriately licensed,
(i) obligations are placed on a licensee and the licensee in charge at a place of business to properly supervise the business carried on under a licence,
(j) simplified and modernised disciplinary provisions are introduced, including provision for show cause proceedings, power to suspend, appointment of a manager of a licensee’s business, and the keeping of a register of disciplinary action,
(k) procedures for the taking of action in relation to general trust account deficiencies are simplified,
(l) powers of inspection and enforcement are enhanced, and broadened to cover unlicensed trading,
(m) provision is made for a register of bidders at auctions of residential property and rural land and for limiting vendor bids to 1 bid,
(n) misleading advertisements and statements as to the estimated selling price of residential property are prohibited,
(o) all benefits received by a licensee will be required to be disclosed in the relevant agency agreement,
(p) provision is made for the disclosure of information to the client by a real estate agent who provides financial or investment advice,
(q) the circumstances in which a licensee is required to declare a beneficial interest in a property transaction are clarified,
(r) provision is made for the prescription by regulation of standard form agency agreements, the introduction of a cooling-off period for agency agreements, and requiring approved information to be provided to consumers prior to entering into an agency agreement,
(s) the prohibition against recovery of commission under an agency agreement when a copy of the agreement is not served on the consumer in the required time is modified to allow a court to permit recovery of commission in some cases,
(t) provisions for the payment of compensation out of a Compensation Fund in the event of defalcation by a licensee are extended to apply to transactions where the consumer reasonably believed he or she was dealing with a licensee,
(u) penalty levels for offences are revised,
(v) the language of the Act is modernised and simplified, redundant provisions are removed and various changes of a minor or statute law revision nature are made.The Bill also contains savings and transitional provisions and makes consequential amendments to various Acts.
Outline of provisions
Part 1 Preliminary
Clause 1 sets out the name (also called the short title) of the proposed Act.
Clause 2 provides for the commencement of the proposed Act on a day or days to be appointed by proclamation.
Clause 3 defines certain words and expressions used in the proposed Act.
Clause 4 exempts certain persons from the requirement to hold a licence under the proposed Act.
Clause 5 provides that notes in the proposed Act are explanatory only and do not form part of the Act.
Part 2 Licences and certificates of registration
Division 1 Requirement for licence or certificate of registration
Clause 6 specifies the kinds of licences and certificates of registration that may be granted under the proposed Act.
Clause 7 provides that a natural person must not, without a relevant licence, carry on the business of (or advertise, notify or state that the person acts as or carries on the business of or is willing to act as or carry on the business of):
(a) a real estate agent, or
(b) a stock and station agent, or
(c) a business agent, or
(d) a strata management agent or community managing agent, or
(e) an on-site residential property manager.The clause also provides that a natural person is not entitled to bring any proceeding in any court or tribunal to recover any commission, fee, gain or reward for any service performed by the person in that capacity unless the person was the holder of a relevant licence.
Clause 8 provides that a corporation must not act as or carry on the business of (or advertise, notify or state that the corporation acts as or carries on the business or is willing to act as or carry on the business of) an agent unless the corporation holds a corporation licence.
The clause also provides that a corporation is not entitled to bring any proceeding in any court to recover any commission, fee, gain or reward for any service performed by the corporation as an agent unless the corporation was the holder of a corporation licence at the time of performing the service.
Clause 9 provides that a person must not do any of the following things unless the person is the holder of a certificate of registration:
(a) be or remain as a real estate salesperson, stock and station salesperson, business salesperson or trainee managing agent, or
(b) represent that the person is a real estate salesperson, stock and station salesperson, business salesperson or trainee managing agent, or
(c) act as, or exercise any of the functions of, a real estate salesperson, stock and station salesperson, business salesperson or trainee managing agent.
Clause 10 provides that the holder of a certificate of registration must not act as, or exercise any of the functions of, a real estate salesperson, stock and station salesperson, business salesperson or trainee managing agent unless the person is employed and supervised by the holder of a licence under the proposed Act.
Clause 11 provides that a licensee or registered person must, if requested to do so, produce his or her licence or certificate of registration to an authorised person and allow the authorised person to inspect the licence or certificate.
Clause 12 provides that the holder of a licence or certificate of registration must not let out, hire or lend the licence or certificate to any other person.
Division 2 Eligibility, qualifications and disqualification
Clause 13 specifies the matters of which the Director-General must be satisfied for a natural person or corporation to be eligible to hold a licence or certificate of registration.
Clause 14 specifies that the qualifications required for the issue of a licence or certificate of registration are the qualifications approved by the Minister from time to time by order published in the Gazette.
The Minister’s power to approve qualifications includes, but is not limited to, the power to approve qualifications by reference to the completion of a course of study, the completion of a period of training in a particular activity, the attainment of a standard of competency in a particular activity and the satisfaction of professional development requirements.
Clause 15 specifies the grounds on which a person is disqualified from holding a licence or certificate of registration.
Clause 16 specifies that an approved policy of professional indemnity insurance for the purposes of the Act is a policy, or a policy of a kind, that is approved by the Minister for the time being by order published in the Gazette.
Division 3 Application and issue procedure
Clause 17 sets out the procedure for applying for a licence or certificate of registration. An application is to be made to the Director-General in a form approved by the Director-General.
Clause 18 provides that the Director-General may make the inquiries in relation to an application. If requested by the Director-General, the Commissioner of Police must investigate an application and make a report on the investigation to the Director-General.
Clause 19 provides that the Director-General must grant or refuse an application and cause notice of the decision to be given to the applicant.
Clause 20 provides that a licence or certificate of registration may be granted subject to conditions, including any of the following conditions:
(a) a condition prohibiting a real estate agent or stock and station agent from acting as an auctioneer unless he or she has completed an approved course of study,
(b) a condition prohibiting the holder of a licence or certificate of registration from exercising certain functions other than as an employee of a licensee,
(c) a condition requiring the holder of a licence or certificate of registration to undertake or complete specified study, education or training.
Clause 21 specifies special conditions in respect of an on-site residential property manager’s licence or certificate of registration of a trainee on-site residential property manager.
Clause 22 provides that licences and certificates of registration are to be in the form, and specify the information, determined by the Director-General.
Clause 23 provides that a licence or certificate of registration has effect for 1 year from the date on which it is granted, or the later date specified.
Clause 24 specifies the procedure for the reissue or restoration of a licence or certificate of registration.
Clause 25 provides that a person may apply to the Administrative Decisions Tribunal for a review of a decision by the Director-General to refuse to grant a licence or certificate of registration to the person, or to impose a condition on the person’s licence or certificate.
Part 3 General conduct of licensees and registered persons
Division 1 Place and name of business
Clause 26 provides that a licensee must have a registered office within New South Wales.
Clause 27 provides that a licensee must display the licensee’s name and description as a licensee outside the licensee’s registered office and any other place at which the licensee’s business is carried on.
Clause 28 provides that a licensee may carry out business, or advertise or hold out that the licensee carries on business as a licensee, only under the licensee’s name (and the name of each other person, if any, with whom the licensee is carrying on business) or another name approved by the Director-General.
Division 2 Business practices and supervision
Clause 29 provides that an individual who carries on business under a licence at more than one place of business, or a corporation that holds a corporation licence, must employ at each place of business as the person in charge, a person who is the holder of a relevant licence.
Clause 30 provides that a licensee must properly supervise the business carried on by the licensee. A similar obligation is placed on a licensee employed by another licensee as the person in charge of business at a place.
The requirement to properly supervise the conduct of the business includes a requirement to properly supervise employees engaged in the business, to establish procedures designed to ensure that the provisions of the Act (and any other laws relevant to the conduct of that business) are complied with and to monitor compliance with the procedures.
The Director-General may issue guidelines as to what constitutes proper supervision of the business of a licensee.
Clause 31 provides that a licensee must not enter into an arrangement with an unlicensed person whereby the unlicensed person is entitled to a share of the commission, fee, gain or reward payable to the licensee in respect of any transaction.
Clause 32 provides that any agreement between licensees to share any commission, fee, gain or reward must be in writing, signed by the licensees and contain the terms, if any, prescribed by the regulations.
Clause 33 provides that a licensee who enters into a franchising agreement in connection with the conduct of the licensee’s business as a licensee must give notice of the agreement to the Director-General.
Clause 34 provides that a licensee cannot commence an action or other proceedings for the recovery of remuneration or reimbursement of expenses until 28 days after a statement of claim has been served on the person to be charged with the remuneration or expenses.
A person served with a statement of claim may apply to the Tribunal for the determination of a consumer claim within the meaning of the Consumer Claims Act 1998.
Clause 35 provides that regulations may prescribe rules of conduct to be observed in the course of the carrying on of business under a licence.
Clause 36 provides that the Director-General may accept a written undertaking from the holder of a licence of a certificate of registration as to the manner in which the holder will exercise functions under the licence or certificate.
Clause 37 imposes an obligation of a licensee to notify the Director-General of any failure to account by the licensee.
Division 3 Employees
Clause 38 provides that a licensee is liable, in tort and contract, for anything done or not done, by an employee within the scope of the employee’s authority or for the benefit, or purported or intended benefit, of the licensee or the licensee’s business.
Clause 39 specifies the records a licensee must keep in respect of employees.
Clause 40 provides that a licensee must not employ certain specified persons in any capacity in connection with the carrying on of the business conducted by the licensee.
Clause 41 imposes a duty on a licensee to notify the Director-General within 7 days of becoming aware that a person employed by the licensee has become a disqualified person.
Clause 42 imposes a duty on an employee of a licensee to notify the licensee within 7 days if the employee becomes a disqualified person.
Division 4 Conflicts of interest
Clause 43 provides that the regulations may make provision for or with respect to requiring a real estate agent who provides financial or investment advice to a person in connection with the sale or purchase of land to provide to the person specified information or warnings.
Clause 44 provides that a licensee cannot act on behalf of both the buyer and seller of land at the same time.
Clause 45 provides that a real estate agent who is retained by a client as an agent for the sale of a property, or a real estate salesperson employed by the agent, must not obtain a beneficial interest in the property.
Division 5 Advertisements and representations
Clause 46 provides that a licensee must not publish an advertisement relating to or in connection with the licensee’s business unless the advertisement includes specified information relating to the licensee’s name or business name and the licence number.
Clause 47 provides that a licensee must not publish, or cause to be published, any statement that is intended, or apparently intended, by the licensee to promote the sale or lease of any property if the statement is false, misleading or deceptive.
Clause 48 provides that a person regulated under the proposed Act who, by any false, misleading or deceptive statement, representation or promise, induces another person to enter into any contract or arrangement is guilty of an offence.
Clause 49 provides that an agreement for the sale and purchase of land, or any interest in land, cannot operate to prevent the purchaser from claiming or being awarded damages or other relief for fraudulent misrepresentation.
Part 4 Agency agreements
Division 1 Requirements for agency agreements
Clause 50 defines certain terms used in the Division.
Clause 51 provides that a licensee is not entitled to any commission or expenses from a person for or in connection with services performed by the licensee in the capacity of licensee for or on behalf of the person unless the services were performed pursuant to a written agreement, the agreement complies with any applicable requirements of the regulations and a copy of the agreement was served by the licensee on that person within 48 hours after the agreement was signed.
The regulations may make provision for or with respect to the form, and the terms, conditions and other provisions, of such agreements and may prescribe standard forms for such agreements.
Clause 52 provides that a real estate agent must not enter into an agreement with a person for the sale of residential property unless the agent has provided the person with a copy of the relevant guide approved by the Director-General.
Clause 53 provides that a real estate agent is not entitled to any expenses from a person for or in connection with services performed by the agent in the capacity of licensee unless the licensee has disclosed all rebates, discounts or commissions that the licensee will or may receive in respect of those expenses.
Clause 54 provides that a licensee must not enter into an agreement with a person in respect of the sale of residential property or rural land if the property or land is or is to be the subject of a sole agency agreement or exclusive agency agreement with another licensee.
Division 2 Cooling-off period for residential or rural agency agreements
Clause 55 provides that there is to be a cooling-off period for every agency agreement in respect of the sale of residential property or rural land. The cooling-off period commences when the agency agreement is signed and ends at 5 pm on the next day that is a business day or a Saturday.
Clause 56 provides that a client can rescind an agency agreement by serving a notice of rescission on the agent during the cooling-off period and sets out the requirement for a notice of rescission to be effective.
Clause 57 provides for the effect of a rescission of an agency agreement.
Clause 58 provides that a provision of an agreement or arrangement is void to the extent that it would have the effect of excluding, modifying or restricting the operation of the Division.
Part 5 Residential property and rural land sales
Division 1 Contract for sale of residential property
Clause 59 provides that a real estate agent must not offer residential property for sale unless the required documents are available for inspection at the real estate agent’s registered office by a prospective purchaser or a prospective purchaser’s agent. The required documents include a copy of the proposed contract for the sale of the property and the documents required by section 52A of the Conveyancing Act 1919 to be attached to the contract before signature by the purchaser.
Clause 60 provides that a real estate agent may insert the purchaser’s details in a contract for the sale of residential property, insert in or delete from a contract for the sale of residential property any description of furnishings or chattels to be included in the sale or participate in the exchange or making of contracts for the sale of residential property.
Clause 61 sets out the procedure following the rescission of a contract for the sale of residential property, or an option for the purchase of residential property.
Division 2 Bidding at auction of residential property or rural land
Clause 62 provides that a sale by auction of residential property or rural land must include in the conditions of sale the right by the seller, or by any person acting on behalf of the seller or auctioneer, to make 1 bid. The seller, or any person acting on behalf of the seller or auctioneer, must not make more than 1 bid.
Clause 63 provides that the auctioneer at a sale by auction of residential property or rural land must not take a bid from a person unless the person’s relevant details have been entered in a Bidders Record and the person is identified at the auction by the person displaying an identifying number.
Clause 64 imposes an obligation on a real estate agent engaged to act in respect of the sale of residential property or rural land by auction to make a record (the Bidders Record) of the persons who will be entitled to bid at the auction.
Clause 65 provides that a real estate agent must not enter a person’s name and address in a Bidders Record unless those details are established by proof of identity of the person or, if the person is acting on behalf of another person, a letter of authority to act on behalf of that person specifying that person’s name and address.
Clause 66 provides that a Bidders Record is confidential.
Clause 67 provides that the Director-General may approve a consumer education guide for prospective bidders at an auction of residential or rural land.
Division 3 Representations as to selling price of residential property
Clause 68 provides that a real estate agent, or an agent’s employee, must not make a false representation to a seller or prospective seller of residential property as to the agent’s or employee’s true estimate of the selling price of the property.
Clause 69 creates offences in relation to a real estate agent, or an agent’s employee, making false representations to a prospective buyer of residential property, including falsely understating the estimated selling price of the property or indicating the price at which it is thought bidding at an auction of the property will start.
Clause 70 provides that the Director-General may require a real estate agent to substantiate any estimate of the selling price of residential property made by the agent.
Clause 71 provides that the Division extends to an estimated price range in the same way as it applies to estimated price.
Clause 72 provides a definition of estimate as used in the Division.
Part 6 Auctions—general
Clause 73 prohibits the use of collusive practices at auction sales of land or livestock.
Clause 74 provides that an auctioneer, or an auctioneer’s employee, must not knowingly enter in any record kept or required to be kept by the auctioneer as the purchaser of any land or livestock sold by auction any name other than the name of the actual successful bidder of the land or livestock.
Clause 75 provides that an auctioneer must not knowingly misrepresent, or cause or permit to be misrepresented, the value, composition, structure, character or quality, or the origin of manufacture, of any land or livestock put up for sale at an auction conducted by the auctioneer.
Clause 76 provides that a sale by auction of livestock may be notified in the conditions of sale to be subject to the right by the seller, or by any person on behalf of the seller or auctioneer, to make 1 bid or a specified number of bids.
Clause 77 provides that any provision in, or applying to, an agreement for the sale of property by auction that purports to exclude or restrict (otherwise that in accordance with the proposed Act or any other Act) the operation of any conditions prescribed as being applicable to or in respect of the sale by auction of that property, or property of that class or description, is void.
Clause 78 provides that the successful bidder at an auction of land or livestock must supply to the auctioneer, or an employee of the auctioneer, the bidder’s name or, if bidding on behalf of another person, the name of the person on whose behalf he or she bid.
Clause 79 provides that an auctioneer must not, at an auction for the sale of livestock, sell any lot for a price lower than any price bid in relation to the sale of that lot.
Part 7 Trust accounts
Division 1 Preliminary
Clause 80 defines certain terms used in the Part.
Division 2 Payment of trust money into trust account
Clause 81 provides that money received for or on behalf of any person by a licensee:
(a) is to be held exclusively for that person, and
(b) is to be paid to the person or disbursed as the person directs, and
(c) until paid or disbursed is to be kept in a trust account with an authorised deposit-taking institution in New South Wales and approved by the Director-General.
Clause 82 provides that the Director-General may approve an authorised deposit-taking institution for the purposes of the Part.
Clause 83 provides that trust money is not available for the payment of the licensee’s debts.
Clause 84 provides that a licensee must notify the Director-General of certain particulars within 5 days after becoming aware that a trust account of the licensee is overdrawn.
Clause 85 provides that interest earned on trust accounts is to be paid to the Statutory Interest Account.
Division 3 Responsibilities of authorised deposit-taking financial institutions
Clause 86 provides that authorised deposit-taking institutions must notify the Director-General of certain matters with respect to trust accounts kept with the institution, including the number of trust accounts opened with the institution during a month and the names of the licensees who opened the accounts.
Clause 87 provides that an authorised deposit-taking institution must inform the Director-General of the name and number of any trust account kept with it that has been closed, and the date on which the account was closed.
Clause 88 provides that an authorised deposit-taking institution must, within 5 business days of becoming aware that a trust account kept with it under this Part is overdrawn, notify the Director-General.
Clause 89 provides that an authorised deposit-taking institution must, within 5 days of becoming aware that a cheque presented on a trust account kept with it under this Part has been dishonoured, inform the Director-General.
Clause 90 provides that, within 14 days of the end of each month, an authorised deposit-taking institution must provide a written report to the Director-General, certified as correct by the institution, containing specified information in relation to trust accounts kept by it under this Part.
Clause 91 provides that an authorised deposit-taking institution must, on an annual basis, provide to the Director-General a certificate given by a registered company auditor certifying that the institution has complied with the requirements of this Part in relation to trust accounts and the total amount of interest that the institution paid to the Director-General in respect of those trust accounts for payment to the Statutory Interest Account.
Clause 92 provides an authorised deposit-taking institution with a limited protection from liability in relation to any transaction concerning an account of a licensee kept with the institution or with another financial institution.
Division 4 Unclaimed trust money
Clause 93 provides that a licensee who has held trust account money for more than 2 years must give the Director-General a statement showing particulars of the money held, each person for whom or on whose behalf the money is held and the address of each of those persons last known to the licensee.
Clause 94 provides that a former licensee, or the personal representative of a deceased licensee, who holds money in a trust account kept under the proposed Act must give the Director-General a statement giving particulars of the money held in the trust account.
Clause 95 provides a procedure for the Director-General to dispose of unclaimed money held in licensees’ trust accounts. If trust money is not claimed, the money is to be paid into the Compensation Fund and then, if still unclaimed, into the Consolidated Fund.
Clause 96 provides that if an application for the payment to which a person is entitled is made while the money is held in the Compensation Fund or Consolidate Fund, the money must be paid to the person.
Division 5 Information about trust accounts or transactions
Clause 97 provides that the Director-General may require a licensee to give the Director-General a written statement setting out particulars in relation to the licensee’s trust accounts, trust money paid to the licensee or transactions by or with the licensee as licensee.
Clause 98 provides that a person directly concerned in a transaction by or with a licensee as licensee may ask the licensee to give the person an itemised account of the transaction.
Clause 99 creates an offence for a licensee who fails, without reasonable excuse, to comply with a requirement under this Division.
Part 8 Records
Division 1 Keeping and inspection of records
Clause 100 defines the term licensee’s records.
Clause 101 specifies the records a licensee must make and the requirements for keeping the records.
Clause 102 provides for inspection of a licensee’s records by an authorised officer.
Clause 103 provides for inspection by an authorised officer of the records of an authorised deposit-taking institution with which a licensee has deposited any money in any account, whether the licensee’s own account or a general or separate trust account.
Clause 104 provides an authorised officer with power to require a licensee or another person who has possession, custody or control of licensee’s records to produce specified licensee’s records.
Clause 105 provides an authorised officer with power to take possession of a record produced under this Part if the authorised officer considers it necessary to do so for the purpose of obtaining evidence or protecting evidence from destruction.
Clause 106 imposes additional requirements in relation to the records to be kept by a strata managing agent or community managing agent.
Clause 107 creates offences in relation to a person delaying or obstructing an authorised officer exercising the officer’s functions under this Division or failing to comply with a requirement under this Division.
Division 2 Audit of licensee’s records
Clause 108 requires a licensee, former licensee or the personal representative of a licensee, within 3 months after the end of the audit period, to have records and documents relating to money held during that period in a trust account audited by an auditor. The auditor’s report on the audit must be lodged with the Director-General.
Clause 109 provides that the audit period is the year ending on 30 June, or another period fixed by the Director-General.
Clause 110 provides that if a licensee did not in an audit period receive or hold money for or on behalf of another person, the licensee must make and lodge with the Director-General a statutory declaration to that effect.
Clause 111 specifies the obligations of partners in relation to the audit of records and documents of the partnership.