Commonwealth Numbered Acts

TELECOMMUNICATIONS ACT 1991 No. 98 of 1991 - SECT 339

339. (1) Where, before AUSTEL starts, or after it has started, an
investigation of a matter to which a complaint relates, AUSTEL forms the
opinion that:

   (a)  a complaint relating to that matter has been, or could have been, made
        by the complainant to the Ombudsman under the Ombudsman Act 1976; and

   (b)  the matter could be more conveniently or effectively dealt with by the
        Ombudsman; it may decide not to investigate the matter, or not to
        investigate the matter further, as the case may be.

(2) If AUSTEL so decides, it must:

   (a)  transfer the complaint to the Ombudsman; and

   (b)  give written notice to the complainant stating that the complaint has
        been so transferred; and

   (c)  give to the Ombudsman any information or documents that relate to the
        complaint and that are in AUSTEL's possession or under its control.

(3) A complaint transferred under subsection (2) is taken to be a complaint
made to the Ombudsman under the Ombudsman Act 1976.