Commonwealth Numbered ActsThe Private Health Insurance Ombudsman may investigate a complaint if:
(a) the complaint is not resolved to the complainant's satisfaction by mediation under Division 247; or
(b) the Private Health Insurance Ombudsman is not satisfied with the outcome of a referral under Subdivision 241‑C.
Note: The Private Health Insurance Ombudsman must have the complainant's agreement to act under this section and cannot continue if the complaint is withdrawn (see subsections 241‑20(2) and (3)).