Commonwealth Consolidated Regulations Commonwealth Consolidated Regulations(1) An RSA holder may, in writing, ask the RSA provider to roll over or transfer an amount that is the whole or part of the RSA holder's benefit.
(2) If the RSA provider requires further information that is mandatory information in the request form (whether or not the request is made using the request form):
(a) the RSA provider must, within 10 working days after receiving the request, ask the RSA holder for the information; and
(b) if the RSA provider has not received the information within 10 working days after making the request, the RSA provider must make reasonable further inquiries of the RSA holder to obtain the information.
Note If a request does not include all of the mandatory information in the request form (whether or not the request is made using the request form) the RSA provider may still roll over or transfer the amount without asking for the rest of the mandatory information.
(3) If the RSA provider requires further information in relation to a request for a partial transfer:
(a) the RSA provider must, within 10 working days after receiving the request, ask the RSA holder for the information; and
(b) if the RSA provider has not received the information within 10 working days after making the request, the RSA provider must make reasonable further inquiries of the RSA holder to obtain the information.
(4) If the RSA provider requires the information under subregulation 4.35D (3):
(a) the RSA provider must, within 10 working days after receiving the request, ask the RSA holder for the information; and
(b) if the RSA provider has not received the information within 10 working days after making the request, the RSA provider must make reasonable further inquiries of the RSA holder to obtain the information.