[pic] Privacy (Private Sector) Regulations 2001 Statutory Rules 2001 No. 266 as amended made under the Privacy Act 1988 This compilation was prepared on 1 July 2011 taking into account amendments up to SLI 2011 No. 120 Prepared by the Office of Legislative Drafting and Publishing, Attorney-General's Department, Canberra Contents Part 1 Preliminary 1 Name of Regulations [see Note 1] 4 2 Commencement [see Note 1] 4 3 Definition 4 3AA Small business operators treated as organisations (Act s 6E) 4 3A State authorities treated as organisations (Act s 6F) 5 4 Agencies to be treated as organisations (Act s 7A) 5 Part 2 Privacy Codes 5 Procedures relating to complaints - prescribed standards (Act s 18BB) 6 Part 3 National Privacy Principles 6 Definitions for Part 3 7 7 Exceptions to National Privacy Principle 7.1 8 8 Exceptions to National Privacy Principle 7.2 8 9 Exceptions to National Privacy Principle 7.2 - Centrelink Confirmation eServices (Customer Confirmation) 8 10 Exceptions to National Privacy Principle 7.2 - Centrelink Confirmation eServices (Income Confirmation) 9 11 Exceptions to National Privacy Principle 7.2 - Centrelink Confirmation eServices (Superannuation Confirmation) 10 Part 4 Privacy Advisory Committee 12 Travelling allowance - within Australia 11 Schedule 1 Privacy codes - prescribed standards for procedures relating to complaints 12 Part 1 General 12 Part 2 Accessibility 13 Part 3 Independence 17 Part 4 Fairness 19 Part 5 Accountability 23 Part 6 Efficiency 24 Part 7 Effectiveness 26 Schedule 2 Agencies 29 Schedule 3 Centrelink Customer eServices (Customer Confirmation) - prescribed organisations 37 Part 1 Organisations that may use or disclose Customer Reference Numbers 37 Part 2 Organisations that may use or disclose DVA File Numbers 40 Schedule 4 Centrelink Confirmation eServices (Income Confirmation) - prescribed organisations 41 Schedule 5 Centrelink Confirmation eServices (Superannuation Confirmation) - prescribed organisations 50 Notes 52 Part 1 Preliminary 1 Name of Regulations [see Note 1] These Regulations are the Privacy (Private Sector) Regulations 2001. 2 Commencement [see Note 1] These Regulations commence on the commencement of Schedule 1 to the Privacy Amendment (Private Sector) Act 2000. 3 Definition In these Regulations, unless the contrary intention appears: Act means the Privacy Act 1988. 3AA Small business operators treated as organisations (Act s 6E) (1) For subsection 6E (2) of the Act, a small business operator that operates a residential tenancy database is prescribed. (2) For subsection 6E (2) of the Act, the following acts or practices of a small business operator of the kind mentioned in subregulation (1) are prescribed: (a) an act done, or a practice engaged in, in connection with collecting personal information for the purpose of establishing or maintaining a residential tenancy database; (b) an act done, or a practice engaged in, in connection with maintaining personal information on a residential tenancy database; (c) an act done, or a practice engaged in, in connection with using or disclosing personal information that is stored on a residential tenancy database. (3) In this regulation: residential tenancy database means a database: (a) that stores personal information in relation to an individual's occupation of residential premises as a tenant; and (b) that can be accessed by a person other than the operator of the database or a person acting for the operator. 3A State authorities treated as organisations (Act s 6F) For section 6F of the Act, the following authorities of New South Wales are prescribed: (a) Australian Inland Energy Water Infrastructure; (b) Country Energy; (c) EnergyAustralia; (d) Integral Energy Australia. 4 Agencies to be treated as organisations (Act s 7A) For subsection 7A (2) of the Act, the following agencies are prescribed: (a) Australian Government Solicitor; (b) Australian Industry Development Corporation. Part 2 Privacy Codes 5 Procedures relating to complaints - prescribed standards (Act s 18BB) For subparagraph 18BB (3) (a) (i) of the Act, the prescribed standards are the standards set out in Schedule 1. Note Section 18BB of the Act deals with the approval by the Commissioner of privacy codes. Under subsection 18BB (3), a privacy code that sets out procedures for making and dealing with complaints may not be approved by the Commissioner unless the Commissioner is satisfied of the matters set out in that subsection, including, under subparagraph (a) (i), that the procedures meet the prescribed standards. Part 3 National Privacy Principles 6 Definitions for Part 3 In this Part: agency means an agency, as defined in subsection 6 (1) of the Act, and specified in Schedule 2, in relation to which the Minister is satisfied that the events mentioned in paragraphs 100 (2) (a) and (b) of the Act have occurred. AGEST means the Australian Government Employees Superannuation Trust (including a payroll contractor of that organisation). AvSuper means AvSuper Pty Ltd (including a payroll contractor of AvSuper Pty Ltd). Centrelink means the Commonwealth Services Delivery Agency that was established by the Commonwealth Services Delivery Agency Act 1997. Note The Agency was abolished on 1 July 2011 by the Human Services Legislation Amendment Act 2011. centrelink program has the meaning given by section 40 of the Human Services (Centrelink) Act 1997. Customer Reference Number means the number assigned to an individual by Centrelink, or by the Department of Human Services in relation to centrelink programs. DVA File Number means the file number assigned to an individual by the Department of Veterans' Affairs. payroll contractor, of an organisation (the principal organisation), means an organisation that is responsible, under a contract, for processing, on behalf of the principal organisation, any payments received by, or on behalf of, the principal organisation from an agency, its agent or its contracted service provider for the benefit of an individual employed, or formerly employed, by the agency. payroll number, assigned to an individual by an agency, means the identifier assigned to the individual by the agency, its agent or its contracted service provider for the purpose of providing salary and other employment benefits to the individual. 7 Exceptions to National Privacy Principle 7.1 For subclause 7.1A of the National Privacy Principles: (a) AvSuper is a prescribed organisation; and (b) the payroll number assigned to an individual by Airservices Australia or the Civil Aviation Safety Authority is a prescribed identifier; and (c) the prescribed circumstance is that the payroll number is adopted by AvSuper to provide a superannuation service to the individual. 8 Exceptions to National Privacy Principle 7.2 For paragraph 7.2 (c) of the National Privacy Principles: (a) AGEST and AvSuper are each a prescribed organisation; and (b) the payroll number assigned to an individual by an agency is a prescribed identifier; and (c) the prescribed circumstance is that the payroll number is used or disclosed by AGEST or AvSuper to provide a superannuation service to the individual. 9 Exceptions to National Privacy Principle 7.2 - Centrelink Confirmation eServices (Customer Confirmation) Customer Reference Number (1) For paragraph 7.2 (c) of the National Privacy Principles: (a) an organisation mentioned in Part 1 of Schedule 3 is a prescribed organisation; and (b) a Customer Reference Number is a prescribed identifier; and (c) the prescribed circumstance is that the Customer Reference Number is used or disclosed by a prescribed organisation mentioned in Part 1 of Schedule 3, with the consent of the individual concerned, to access Centrelink Confirmation eServices for the purpose of making a Customer Confirmation enquiry to determine whether the individual is entitled to receive a concession. DVA File Number (2) For paragraph 7.2 (c) of the National Privacy Principles: (a) an organisation mentioned in Part 2 of Schedule 3 is a prescribed organisation; and (b) a DVA File Number is a prescribed identifier; and (c) the prescribed circumstance is that a DVA File Number is used or disclosed by a prescribed organisation mentioned in Part 2 of Schedule 3, with the consent of the individual concerned, to access Centrelink Confirmation eServices for the purpose of making a Customer Confirmation enquiry to determine whether the individual is entitled to receive a concession. 10 Exceptions to National Privacy Principle 7.2 - Centrelink Confirmation eServices (Income Confirmation) For paragraph 7.2 (c) of the National Privacy Principles: (a) an organisation mentioned in Schedule 4 is a prescribed organisation; and (b) a Customer Reference Number is a prescribed identifier; and (c) the prescribed circumstance is that the Customer Reference Number is used or disclosed by a prescribed organisation mentioned in Schedule 4, with the consent of the individual concerned, to access Centrelink Confirmation eServices for the purpose of making an Income Confirmation enquiry to determine whether the individual is entitled to receive a service or assistance. 11 Exceptions to National Privacy Principle 7.2 - Centrelink Confirmation eServices (Superannuation Confirmation) For paragraph 7.2 (c) of the National Privacy Principles: (a) an organisation mentioned in Schedule 5 is a prescribed organisation; and (b) a Customer Reference Number is a prescribed identifier; and (c) the prescribed circumstance is that the Customer Reference Number is used or disclosed by a prescribed organisation mentioned in Schedule 5, with the consent of the individual concerned, to access Centrelink Confirmation eServices for the purpose of making a Superannuation Confirmation enquiry to assist in determining whether the individual is entitled to the early release of superannuation on the ground of financial hardship. Part 4 Privacy Advisory Committee 12 Travelling allowance - within Australia For section 88 of the Act, the travelling allowance payable to an appointed member is: (a) the amount that would be payable to the member if clause 3.3 of the Remuneration Tribunal Determination 2004/03 applied; or (b) the amount that would be payable to the member if clause 3.4 of the Remuneration Tribunal Determination 2004/03 applied, at the tier 2 rate. Schedule 1 Privacy codes - prescribed standards for procedures relating to complaints (regulation 5) Part 1 General 1.1 Object (1) This Schedule sets out the standards that must be met by complaint-handling procedures that are set out in a privacy code. (2) The standards apply to complaints that are made to an independent adjudicator who is appointed under the code. 1.2 Definitions In this Schedule, unless the contrary intention appears: complaint means a complaint that is made by an individual about an act or practice of an organisation that may be an interference with the privacy of the individual. independent adjudicator means the person who is appointed under a privacy code as an independent person to whom a complaint may be made. Note The Australian Information Commissioner may be appointed as an independent adjudicator under a privacy code. participating organisation, in relation to a privacy code, means an organisation that is bound by the code. respondent organisation, in relation to a complaint, means the participating organisation against whom the complaint is made. Part 2 Accessibility 2.1 Overview Principle Complaint-handling procedures must: ( be readily available to any individual about whom a participating organisation holds personal information; ( be promoted widely; ( be easy to use; ( be able to be used by complainants without any charge or fee. Purpose The purpose of this Part is to ensure that complaint-handling procedures are accessible, on an equitable basis, to any individual about whom a participating organisation holds personal information. 2.2 Procedures to be in writing (1) The complaint-handling procedures must be in writing. (2) The procedures must be clearly expressed and must deal with the following matters: (a) how to make a complaint; (b) how a complaint will be dealt with; (c) the kind of complaints that can be dealt with under the procedures; (d) any restrictions on the kind of complaints that can be dealt with under the procedures. 2.3 Awareness and promotion (1) The existence of the complaint-handling procedures must be promoted as widely as possible to the class or classes of individuals to whom it is relevant, using news media or any other appropriate means. (2) The methods used for promoting the existence of the procedures must be appropriate for all individuals, and, in particular, must be sensitive to the needs of individuals with disabilities and disadvantaged individuals (for example, those who cannot read or write). 2.4 Copies of procedures to be made available (1) A copy of the complaint-handling procedures must be readily available: (a) to a complainant, as soon as practicable after the complaint is made; and (b) to anyone else who asks for it. (2) The procedures must ensure that a participating organisation is compelled to give a copy of the complaint-handling procedures to an individual if: (a) the individual has complained to the organisation about an act or practice of the organisation that may be an interference with the privacy of the individual; and (b) any of the following occurs: (i) the complaint is dealt with in accordance with the organisation's internal complaints mechanism (whether or not the individual is satisfied with the outcome); (ii) the organisation refuses to deal with the complaint; (iii) the organisation does not deal with the complaint in the time specified in the guidelines made under paragraph 18BF (1) (b) of the Act, or in accordance with the organisation's internal complaints mechanism. (3) If an organisation is required to give a copy of the complaint- handling procedures to an individual under subclause (2), the organisation must give the copy to the individual, as the case requires: (a) when the individual's complaint has been dealt with; or (b) when the decision to refuse to deal with the individual's complaint is made; or (c) at the end of the time when the individual's complaint should have been dealt with. 2.5 Access to procedures (1) The complaint-handling procedures must be accessible to any individual about whom a participating organisation holds personal information, regardless of where the individual is located. Examples Access to the complaint-handling procedures may be provided by a toll-free telephone service or by sending a copy of the procedures to an individual. (2) The procedures must ensure that appropriate facilities and assistance are provided for individuals with disabilities and disadvantaged individuals. (3) The procedures must ensure that an individual may contact a participating organisation in relation to a possible complaint orally or in writing. (4) The procedures must require a complaint to be made in writing. Note Appropriately trained staff must, if necessary, assist a complainant to prepare a complaint in writing - see subclause 2.7 (3) of this Schedule. 2.6 Cost A complainant must not be charged a fee for making a complaint or having a complaint dealt with. 2.7 Complaint-handling staff (1) A complaint must be handled by staff with the appropriate ability and training. (2) The complaint-handling staff must explain the following matters to a complainant as simply as possible: (a) how a complaint will be dealt with; (b) the matters that will be dealt with in relation to a complaint; (c) any restrictions on the matters that will be dealt with in relation to a complaint; (d) the expected time needed for each process to be carried out in dealing with the complaint. (3) The complaint-handling staff must assist a complainant to prepare a written complaint if the complainant needs such assistance. 2.8 Methods for dealing with complaints (1) The complaint-handling procedures must be as simple as possible for complainants to understand and use. (2) In particular, a complaint must be dealt with: (a) using appropriate methods and techniques (including conciliation, mediation and negotiation); and (b) with as little formality and technicality, and with as much expedition, as a proper consideration of the complaint permits. 2.9 Presentation of complainant's case (1) The independent adjudicator must decide whether the complainant's case in relation to the complaint is to be presented orally or in writing. (2) The adjudicator must permit another person to support the complainant at any time while the complaint is being dealt with. 2.10 Representation of complainant by legal practitioner (1) The complainant, or the respondent organisation, may be represented by a legal practitioner only if: (a) the complainant or respondent organisation makes a request to the adjudicator to be legally represented; and (b) the adjudicator considers that special circumstances exist in relation to the complaint. (2) If either party, being the complainant or the respondent organisation, is represented by a legal practitioner, the other party may also be represented by a legal practitioner. (3) If: (a) the respondent organisation requests that it be represented by a legal practitioner; and (b) after that request, the complainant requests that he or she be represented by a legal practitioner; and (c) the adjudicator grants both requests; the respondent organisation must pay the complainant's legal costs. Part 3 Independence 3.1 Overview Principle The administration of, and process of making determinations under, the complaint-handling procedures must be independent from all participating organisations. Purpose The purpose of this Part is to ensure that all processes carried out under the complaint-handling procedures, and all determinations made under the procedures, are carried out or made in an objective and unbiased way and are seen to be carried out, or made, in an objective and unbiased way. 3.2 Independent adjudicator (1) A person who is appointed as an independent adjudicator under a privacy code must be appointed for a fixed term. (2) An adjudicator for a privacy code must not be selected directly by any organisation that is bound by that code. (3) An adjudicator must not be answerable to any participating organisation in relation to his or her determinations, except as otherwise provided by the standards set out in this Schedule. (4) An adjudicator must not have any relationship with any participating organisation that could give rise to a perceived or actual conflict of interest in relation to the performance of the adjudicator's functions. 3.3 Complaint-handling staff (1) The complaint-handling staff for a privacy code must not be selected directly by any organisation that is bound by that code. (2) The complaint-handling staff must not be answerable to any participating organisation in relation to the operation of the complaint-handling procedures, except as otherwise provided by the standards set out in this Schedule. 3.4 Overseeing entity (1) The complaint-handling procedures must ensure that the operation of the procedures is formally overseen by an overseeing entity consisting of as many members as are appropriate to provide a balance of representation of the interests of the following groups: (a) the class or classes of individuals to whom the procedures are relevant (the relevant individuals); (b) the relevant industry; (c) if appropriate, other relevant stakeholders. (2) A person who is appointed as a member of the overseeing entity to represent the interests of the relevant individuals must be a person: (a) who is capable of reflecting the views and concerns of the relevant individuals; and (b) in whom the relevant individuals and any relevant organisations have confidence. (3) The procedures must ensure that the overseeing entity has the following functions: (a) to appoint or dismiss an independent adjudicator under the relevant privacy code; (b) to make recommendations in relation to, and approve, the budget for the operation of the procedures. 3.5 Funding The participating organisations must ensure that sufficient funding is made available to enable complaints to be dealt with under the complaint-handling procedures in accordance with: (a) the standards set out in this Schedule; and (b) the Privacy Act 1988; and (c) any guidelines made by the Commissioner under paragraph 18BF (1) (b) of that Act. Part 4 Fairness 4.1 Overview Principle Determinations made under complaint-handling procedures must be fair, and must be seen to be fair, and therefore: ( investigations of complaints must be conducted with procedural fairness; ( determinations must be made on the basis of information before an independent adjudicator; ( determinations must be made on the basis of specific criteria. Purpose The purpose of this Part is to ensure that determinations made under complaint-handling procedures are fair and are seen to be fair. 4.2 Complainant to be informed of rights The complaint-handling staff for a privacy code must inform a complainant of his or her rights under the code and the Privacy Act 1988 in relation to: (a) a decision that is made by the complaint-handling staff in dealing with the complaint; or (b) a determination of an independent adjudicator. Note See section 18BI of the Act, which provides for review by the Commissioner of an independent adjudicator's determination, and section 55A of the Act, which provides for a proceeding to be commenced in the Federal Court or the Federal Magistrates Court for an order to enforce a determination. 4.3 Investigation to be conducted with procedural fairness (1) An investigation of a complaint must be conducted with procedural fairness. (2) In particular, each party to the complaint, being the complainant and the respondent organisation, must: (a) be given sufficient information about the case being presented by the other party; and (b) be given a reasonable opportunity to be heard and to respond to anything raised by the other party. 4.4 Power of adjudicator to obtain information or documents (1) If an independent adjudicator has reason to believe that a complainant has information or a document relevant to an investigation of a complaint: (a) the adjudicator may give the complainant a written notice requesting the complainant to give the information or document to the adjudicator; and (b) the complainant may, but must not be compelled to, give the information or document to the adjudicator. (2) If an independent adjudicator has reason to believe that a participating organisation has information or a document relevant to an investigation of a complaint: (a) the adjudicator may give the organisation a written notice requesting the organisation to give the information or document to the adjudicator; and (b) subject to subclauses (3) and (4), the organisation must give the information or document to the adjudicator. (3) A participating organisation is not required to give information, or a document, that contains identifying material about a third party to the adjudicator unless the third party has given permission for the information or document to be given to the adjudicator (whether in full or with the identifying material deleted or otherwise removed). (4) A participating organisation is not required to give information or a document to the adjudicator if the organisation is prohibited under a law of the Commonwealth, or of a State or Territory, from disclosing the information or the contents of the document. (5) If a participating organisation gives information, or a document, that contains identifying material about a third party to the adjudicator, the information or document may, at the discretion of the adjudicator, be given to the complainant with the identifying material deleted or otherwise removed. (6) In this clause: third party, in relation to a complaint, means a person, other than the complainant or the respondent organisation to the complaint, to whom the respondent organisation owes a duty of confidentiality or privacy. 4.5 Determinations of independent adjudicator (1) A determination made by an independent adjudicator in relation to a complaint must be fair and reasonable, having regard to the following: (a) good industry practice; (b) any relevant industry code of practice; (c) the privacy code under which the adjudicator was appointed; (d) any previous determinations made in relation to similar complaints; (e) any relevant law. Note The determinations, findings, declarations, orders and directions that the adjudicator may make under the relevant privacy code after investigating a complaint are the same as those that the Commissioner may make under section 52 of the Act after investigating a complaint under the Act - see paragraph 18BB (3) (d) of the Act. (2) As soon as practicable after making a determination in relation to a complaint, an independent adjudicator must inform the complainant and the respondent organisation of the determination and the reasons for the determination. 4.6 Confidentiality (1) Any information or document that is provided to an independent adjudicator for the purpose of investigating a complaint must be kept confidential, unless the information or document is required to be disclosed under a law of the Commonwealth, or of a State or Territory, or under any other standard set out in this Schedule. (2) The procedures must ensure that the complainant and the respondent organisation undertake not to disclose any information that is gained in the course of having a complaint dealt with (for example, during any mediation, conciliation or negotiation), unless the information is required to be disclosed under a law of the Commonwealth, or of a State or Territory. Part 5 Accountability 5.1 Overview Principle The operation of complaint-handling procedures must be publicly accountable. Reports of determinations and information about complaints must be published and made available. Purpose The purpose of this Part is to ensure that: ( the public have confidence in the operation of the complaint- handling procedures; ( provision is made for the assessment and improvement of the operation of the procedures and the performance of participating organisations in relation to the collection of personal information. 5.2 Reports of determinations (1) Written reports of determinations by an independent adjudicator must: (a) be given, on a regular basis, to each organisation that is bound by the relevant privacy code; and (b) be made available to any other interested person or body. (2) A report must give an account of any determination that the adjudicator considers it appropriate to report on for the purpose of educating participating organisations and individuals, and demonstrating consistency and fairness in determining complaints. (3) A report may include a concise summary of a determination and the reasons for the determination, but need not include all the evidence and arguments presented in relation to the complaint. (4) A report must not: (a) name any complainant or respondent organisation; or (b) include any other personal information about a complainant or any other individual involved in the investigation of a complaint. Part 6 Efficiency 6.1 Overview Principle Complaint-handling procedures must operate efficiently, and therefore: ( complaints must be dealt with using an appropriate process and forum; ( complaints must be dealt with in a timely way; ( the progress of complaints must be tracked. Purpose The purpose of this Part is to ensure that: ( individuals and participating organisations that use the complaint-handling procedures have confidence in their operation; ( the operation of the procedures provides value for its funding. 6.2 Kind of complaints that can be dealt with (1) The complaint-handling procedures must provide that a complaint must not be dealt with under the procedures unless: (a) the complaint is of a kind that can be dealt with under the procedures; and (b) the complaint has not been, or is not being, dealt with by the Commissioner or in another dispute resolution forum; and (c) the complainant has complained to the respondent organisation about the matter to which the complaint relates; and (d) either: (i) the complainant and the respondent organisation have attempted to settle the matter in accordance with the organisation's internal complaints mechanism; or (ii) the organisation has refused to deal with the matter, or has not dealt with the matter within the time specified in the guidelines made under paragraph 18BF (1) (b) of the Act, in accordance with its internal complaints mechanism. (2) The procedures must: (a) provide that a complaint must not be dealt with under the procedures if an independent adjudicator considers that it would be more appropriate, having regard to the matter to which the complaint relates, for the complaint to be dealt with by the Commissioner or in another dispute resolution forum; and (b) provide a mechanism or procedure that must be used to refer such a complaint to an appropriate person for it to be dealt with. (3) The procedures must: (a) provide that participating organisations must be informed of any systemic problems in relation to the relevant industry that become apparent from complaints; and (b) provide a mechanism or procedure that must be used to inform organisations of any such systemic problems. (4) The procedures must provide that a complaint must not be dealt with under the procedures if an independent adjudicator considers that the complaint is vexatious or frivolous. 6.3 Time in which complaints must be dealt with (1) The complaint-handling procedures must specify reasonable time limits for each process that is required to be carried out in dealing with a complaint, so as to facilitate a resolution of the matter to which the complaint relates as quickly as practicable, but without compromising the quality of any decision or determination made in relation to the complaint. (2) The procedures must provide a mechanism to ensure that, as far as practicable, the time limits are complied with. 6.4 Progress of complaints (1) The complaint-handling procedures must ensure that a system is established and used for the purpose of tracking the progress of complaints. (2) The complaint-handling staff must inform the complainant and the respondent organisation, in relation to a complaint, about the progress of the complaint. Part 7 Effectiveness 7.1 Overview Principle Complaint-handling procedures must operate effectively, and therefore: ( the scope of the matters that can be dealt with under the procedures must be appropriate; ( the operation of the procedures must be regularly reviewed by an independent person. Purpose The purpose of this Part is to ensure that: ( individuals and participating organisations that use the complaint-handling procedures have confidence in their operation; ( the procedures operate as intended. 7.2 Scope of complaint-handling procedures (1) The complaint-handling procedures must set out clearly: (a) the scope of the matters that can be dealt with under the procedures; and (b) the powers and functions of the independent adjudicator. (2) The scope of the matters that can be dealt with under the procedures must be broad enough to ensure that as many complaints as possible in relation to the relevant industry can be dealt with under the procedures. 7.3 Internal complaints mechanism (1) The complaint-handling procedures must ensure that each organisation that is bound by the relevant privacy code establishes an internal complaints mechanism for the purpose of dealing with complaints. Note Information in relation to the establishment of an internal complaints mechanism is set out in the standard made by Standards Australia entitled Standard on Complaints Handling AS 4269-1995. (2) The procedures must ensure that an independent adjudicator and the complaint-handling staff for a privacy code have the capacity to give information and advice to a participating organisation about the operation of its internal complaints mechanism. 7.4 Compliance with complaint-handling procedures The complaint-handling procedures must ensure that appropriate mechanisms are established for the purpose of encouraging participating organisations to comply with the procedures. Example A participating organisation may be encouraged to comply with complaint-handling procedures if it has undertaken in writing to do so, or if it will be named in an annual report, or other document, for failing to do so. 7.5 Independent review of complaint-handling procedures (1) The complaint-handling procedures must provide for the operation of the procedures to be reviewed by an independent person within 3 years after the establishment of the procedures and regularly after that time. (2) The person conducting a review must do so in consultation with relevant stakeholders. (3) The person conducting a review must consider the following matters in relation to the procedures: (a) whether the standards set out in this Schedule have been complied with in dealing with complaints; (b) whether the scope of the matters that can be dealt with is appropriate; (c) whether complainants and participating organisations are satisfied with the operation of the procedures; (d) whether the methods and techniques used for dealing with complaints are just and reasonable; (e) whether individuals are able to access the procedures on an equitable basis. (4) The person conducting a review must make the results and findings of the review available to relevant stakeholders. Schedule 2 Agencies (regulation 6) 1. Aboriginal and Torres Strait Islander Commission 2. Aboriginal and Torres Strait Islander Services 3. Aboriginal Hostels Ltd 4. Administrative Appeals Tribunal 5. Airservices Australia 6. Anindilyakwa Land Council 7. Attorney-General's Department 8. Australia Council 9. Australia-Japan Foundation 10. Australian Accounting Standards Board 11. Australian Agency for International Development 12. Australian Broadcasting Authority 13. Australian Broadcasting Corporation 14. Australian Bureau of Statistics 15. Australian Centre for International Agricultural Research 16. Australian Communications Authority 17. Australian Competition and Consumer Commission 18. Australian Crime Commission 19. Australian Customs Service 20. Australian Electoral Commission 21. Australian Federal Police 22. Australian Film Commission 23. Australian Film Television and Radio School 24. Australian Fisheries Management Authority 25. Australian Government Solicitor 26. Australian Greenhouse Office 27. Australian Hearing 28. Australian Heritage Commission 29. Australian Industrial Registry 30. Australian Industrial Relations Commission 31. Australian Industry Development Corporation 32. Australian Institute of Aboriginal and Torres Strait Islander Studies 33. Australian Institute of Criminology 34. Australian Institute of Family Studies 35. Australian Institute of Health and Welfare 36. Australian Institute of Marine Science 37. Australian Law Reform Commission 38. Australian Maritime College 39. Australian Maritime Safety Authority 40. Australian Military Forces Relief Trust Fund 41. Australian National Audit Office 42. Australian National Maritime Museum 43. Australian National Training Authority 44. Australian National University 45. Australian Nuclear Science and Technology Organisation 46. Australian Pesticides and Veterinary Medicines Authority 47. Australian Postal Corporation 49. Australian Prudential Regulation Authority 50. Australian Public Service Commission 51. Australian Radiation Protection and Nuclear Safety Agency 52. Australian Reinsurance Pool Corporation 53. Australian Research Council 54. Australian Secret Intelligence Service 55. Australian Securities and Investments Commission 56. Australian Security Intelligence Organisation 57. Australian Sports Commission 58. Australian Sports Drug Agency 59. Australian Taxation Office 60. Australian Tourist Commission 61. Australian Trade Commission 62. Australian Transaction Reports and Analysis Centre 63. Australian War Memorial 64. Australian Wine and Brandy Corporation 65. Biotechnology Australia 66. Bureau of Meteorology 67. Central Land Council 70. Civil Aviation Safety Authority 71. Classification Board 72. Classification Review Board 73. Comcare 74. Commonwealth Grants Commission 75. Commonwealth Ombudsman Office 76. Commonwealth Scientific and Industrial Research Organisation 77. ComSuper 78. Corporations and Markets Advisory Committee 79. Cotton Research and Development Corporation 80. Criminology Research Council 81. CrimTrac Agency 82. CRS Australia 83. Commonwealth Superannuation Scheme Board 84. Dairy Adjustment Authority 85. Defence Force Retirement and Death Benefits Authority 86. Defence Housing Authority 87. Department of Agriculture, Fisheries and Forestry 88. Department of Communications, Information Technology and the Arts 89. Department of Defence 90. Department of Education, Science and Training 91. Department of Employment and Workplace Relations 92. Department of Environment and Heritage 93. Department of Family and Community Services 94. Department of Finance and Administration 95. Department of Foreign Affairs and Trade 96. Department of Health and Ageing 96A. Department of Human Services 97. Department of Immigration and Multicultural and Indigenous Affairs 98. Department of Industry, Tourism and Resources 99. Department of the House of Representatives 100. Department of the Parliamentary Library 101. Department of the Parliamentary Reporting Staff 102. Department of the Prime Minister and Cabinet 103. Department of the Senate 104. Department of the Treasury 105. Department of Transport and Regional Services 106. Department of Veterans' Affairs 107. Equal Opportunity for Women in the Workplace Agency 108. Export Finance and Insurance Corporation 109. Family Court of Australia 110. Federal Court of Australia 111. Federal Magistrates Court 112. Fisheries Research and Development Corporation 113. Food Standards Australia New Zealand 114. Forest and Wood Products Research and Development Corporation 115. Frontline Defence Services 116. Geoscience Australia 117. Grains Research and Development Corporation 118. Grape and Wine Research and Development Corporation 119. Great Barrier Reef Marine Park Authority 121. High Court Of Australia 122. Australian Human Rights Commission 123. Indigenous Business Australia 124. Indigenous Land Corporation 125. Insolvency and Trustee Service Australia (ITSA) 126. Inspector General of Taxation 127. IP Australia 128. Joint House Department 130. Migration Review Tribunal 131. National Archives of Australia 132. National Blood Authority 133. National Capital Authority 134. National Competition Council 135. National Gallery of Australia 136. National Library of Australia 137. National Museum of Australia 138. National Native Title Tribunal 139. National Occupational Health and Safety Commission 140. National Oceans Office 141. National Office for the Information Economy 142. National Road Transport Commission 143. National Standards Commission 144. Northern Land Council 146. Office of National Assessments 147. Office of Parliamentary Counsel 148. Office of the Director of Public Prosecutions 149. Office of the Federal Privacy Commissioner 150. Office of the Inspector-General of Intelligence and Security 151. Office of the Official Secretary of the Governor-General 152. Office of the Renewable Energy Regulator 153. Private Health Insurance Administration Council 154. Private Health Insurance Ombudsman 155. Productivity Commission 156. Professional Services Review Scheme 157. Public Sector Superannuation Scheme Board 158. Quarantine and Exports Advisory Council 159. Refugee Review Tribunal 160. Repatriation Commission 161. Reserve Bank of Australia 162. Royal Australian Air Force Veterans' Residences Trust Fund 163. Royal Australian Air Force Welfare Trust Fund 164. Royal Australian Navy Relief Trust Fund 165. Rural Industries Research and Development Corporation 166. Seafarers Safety, Rehabilitation and Compensation Authority 167. Social Security Appeals Tribunal 168. Special Broadcasting Service Corporation 169. Stevedoring Industry Finance Committee 170. Sugar Research and Development Corporation 171. Sydney Harbour Federation Trust 172. The Director of National Parks 173. Tiwi Land Council 174. Tobacco Research and Development Corporation 175. Veterans' Review Board 176. Wheat Export Authority Schedule 3 Centrelink Customer eServices (Customer Confirmation) - prescribed organisations (regulation 9) Part 1 Organisations that may use or disclose Customer Reference Numbers |Item |Organisation | | 1 |Actew Corporation Limited, ABN 86 069 381 960 | | 2 |Actew Retail Ltd & AGL ACT Retail Investments Pty | | |Ltd, ABN 46 221 314 841 | | 3 |AGL Sales (Queensland Electricity) Pty Limited, | | |ABN 66 078 875 902 | | 4 |Aurora Energy Pty Ltd, ABN 85 082 464 622 | | 5 |Australian Catholic University Limited, | | |ABN 15 050 192 660 | | 6 |Australian Power and Gas Pty Limited, | | |ABN 26 118 609 813 | | 7 |Blind Citizens Australia, ABN 90 006 985 226 | | 8 |Brightwater Care Group (INC), ABN 23 445 460 050 | | 9 |Bunbury Cathedral Grammar School Inc, | | |ABN 36 007 093 540 | | 10 |Catholic Schools Office - Newcastle, | | |ABN 79 469 343 054 | | 11 |Central Area Region Training Scheme (Inc), | | |ABN 18 046 791 543 | | 12 |City West Water Limited, ABN 70 066 902 467 | | 13 |Click Energy Pty Ltd, ABN 41 116 567 492 | | 14 |Country Energy, ABN 37 428 185 226 | | 15 |Djerriwarrh Employment & Education Services Inc., | | |ABN 57 816 895 087 | | 16 |Dodo Power & Gas Pty Ltd, ABN 15 123 155 840 | | 17 |Early Childhood Management Services, | | |ABN 13 012 989 761 | | 18 |East Gippsland Region Water Corporation, | | |ABN 40 096 764 586 | | 19 |Energy Australia, ABN 67 505 337 385 | | 20 |ERM Power Retail Pty Ltd, ABN 87 126 175 460 | | 21 |Foundation Housing Ltd, ABN 78 115 629 662 | | 22 |Great Southern Rail Limited, ABN 59 079 476 949 | | 23 |Hearing Retail Group Pty Limited, | | |ABN 93 113 235 779 | | 24 |HGT Australia Limited, ABN 25 001 868 542 | | 25 |IBN Foundation No 1, ABN 71 519 343 254 | | 26 |Integral Energy Australia, ABN 59 253 130 878 | | 27 |IPOWER 2 Pty Limited & IPOWER Pty Limited, | | |ABN 67 269 241 237 | | 28 |Kingston Capital Limited, ABN 35 093 837 640 | | 29 |Kununurra Waringarri Aboriginal Corporation, | | |ABN 62 195 764 089 | | 30 |Lady Gowrie Child Centre, ABN 34 730 372 717 | | 31 |Lumo Energy Australia Pty Ltd, ABN 69 100 528 327 | | 32 |Mater Dei College, ABN 32 341 893 835 | | 33 |McKesson Asia-Pacific Pty Limited, | | |ABN 40 069 396 792 | | 34 |Metro Tasmania Pty Ltd, ABN 30 081 467 281 | | 35 |Momentum Energy Pty Limited, ABN 42 100 569 159 | | 36 |Option One Pty Ltd, ABN 90 110 370 726 | | 37 |Origin Energy Electricity Limited, | | |ABN 33 071 052 287 | | 38 |Origin Energy Retail Limited, ABN 22 078 868 425 | | 39 |Origin Energy (VIC) Pty Limited, | | |ABN 11 086 013 283 | | 40 |Palmerston Association Inc, ABN 38 789 840 948 | | 41 |Plan B Wealth Management Ltd, ABN 42 052 834 634 | | 42 |Powerdirect Pty Ltd, ABN 28 067 609 803 | | 43 |RACV Road Service Pty Ltd, ABN 67 077 207 268 | | 44 |Red Energy Pty. Limited, ABN 60 107 479 372 | | 45 |Ruah Community Services, ABN 98 065 827 787 | | 46 |Share & Care Community Services Group | | |Incorporated, ABN 37 835 103 986 | | 47 |Society of St Vincent de Paul WA Inc, | | |ABN 18 332 550 061 | | 48 |Sonic Innovations Pty Ltd, ABN 86 007 608 460 | | 49 |South East Water Limited, ABN 89 066 902 547 | | 50 |Southern Cross Care (WA) Inc, ABN 55 046 572 944 | | 51 |Starlight Children's Foundation Australia, | | |ABN 80 931 522 157 | | 52 |St.George Bank Limited, ABN 92 055 513 070 | | 53 |St John's Regional College, ABN 29 766 938 476 | | 54 |Sun Retail Pty Ltd, ABN 97 078 848 549 | | 55 |Sydney South West Area Health Service, | | |ABN 55 338 004 696 | | 56 |Tasmanian Water and Sewerage Corporation (Northern| | |Region) Pty Limited, ABN 13 133 655 062 | | 57 |Tasmanian Water and Sewerage Corporation | | |(North-Western Region) Pty Limited, | | |ABN 90 133 655 008 | | 58 |Tasmanian Water and Sewerage Corporation (Southern| | |Region) Pty Limited, ABN 65 133 654 976 | | 59 |Telstra Corporation Limited, ABN 33 051 775 556 | | 60 |The Salvation Army (WA) Property Trust, | | |ABN 25 878 329 270 | | 61 |TRUEnergy Pty Ltd, ABN 99 086 014 968 | | 62 |Try Youth Community Services, ABN 17 157 351 722 | | 63 |UnitingCare West, ABN 75 467 729 203 | | 64 |Uniting Church in Australia Frontier Services, | | |ABN 77 231 384 646 | | 65 |Workventures Ltd., ABN 74 002 721 217 | | 66 |Yarra Valley Water Limited, ABN 93 066 902 501 | | 67 |Yura Yungi Aboriginal Medical Service, | | |ABN 77 043 932 146 | Part 2 Organisations that may use or disclose DVA File Numbers |Item|Organisation | |1 |Aurora Energy Pty Ltd, ABN 85 082 464 622 | |2 |Blind Citizens Australia, ABN 90 006 985 226 | |3 |City West Water Ltd, ABN 70 066 902 467 | |4 |Country Energy, ABN 37 428 185 226 | |5 |East Gippsland Region Water Authority, ABN 40 096| | |764 586 | |6 |Energy Australia Pty Ltd & I Power Pty Ltd, ABN | | |67 269 241 237 | |7 |Great Southern Railway Ltd, ABN 59 079 476 949 | |8 |Momentum Energy Pty Ltd, ABN 42 100 569 159 | |9 |Origin Energy Electricity Ltd, ABN 33 071 052 287| |10 |Origin Energy Retail Ltd, ABN 22 078 868 425 | |11 |Origin Energy (VIC) Pty Ltd, ABN 11 086 013 283 | |12 |Powerdirect Australia Pty Ltd, ABN 66 078 875 902| |13 |Red Energy Pty Ltd, ABN 60 107 479 372 | |14 |South East Water Ltd, ABN 89 066 902 547 | |15 |Sun Retail Pty Ltd, ABN 97 078 848 549 | |16 |Telstra Corporation Ltd, ABN 33 051 775 556 | |17 |Yarra Valley Water Ltd, ABN 93 066 902 501 | Schedule 4 Centrelink Confirmation eServices (Income Confirmation) - prescribed organisations (regulation 10) |Item |Organisation | | 1 |4Walls Ltd, ABN 28 123 318 767 | | 2 |Aboriginal Family Support Services Inc, | | |ABN 82 853 278 164 | | 3 |Aboriginal Housing Victoria, ABN 38 006 210 546 | | 4 |Aboriginal Legal Rights Movement Inc, | | |ABN 32 942 723 464 | | 5 |Access Community Housing Company Ltd, | | |ABN 89 123 037 070 | | 6 |Access Housing Association Inc, | | |ABN 16 950 706 234 | | 7 |Affordable Community Housing Limited, | | |ABN 16 127 713 731 | | 8 |Anglican Community Care Incorporated, | | |ABN 53 440 436 445 | | 9 |Anglicare - Central Queensland Limited, | | |ABN 76 088 159 335 | | 10 |Anglicare North Queensland Limited, | | |ABN 86 094 640 552 | | 11 |Anglicare SA Incorporated, ABN 69 187 578 153 | | 12 |Anglicare Tasmania Inc, ABN 90 979 742 836 | | 13 |Anglicare Victoria, ABN 97 397 067 466 | | 14 |Anglicare WA, ABN 32 797 454 970 | | 15 |Anglicare Youth and Family Services, | | |ABN 59 434 950 963 | | 16 |Argyle Community Housing Association Inc, | | |ABN 23 018 325 659 | | 17 |Australian Catholic University Limited, | | |ABN 15 050 192 660 | | 18 |Australian Community Support Organisation Inc, | | |ABN 43 037 816 628 | | 19 |Bailey, David Stuart John, ABN 85 007 802 251 | | 20 |Ballarat Community Health Centre Inc, | | |ABN 98 227 492 950 | | 21 |Baptist Care (SA) Incorporated, | | |ABN 81 257 754 846 | | 22 |Baptist Community Services (SA) Inc, | | |ABN 18 410 025 243 | | 23 |Bedford Industries Incorporated, | | |ABN 27 553 554 594 | | 24 |Berry Street Victoria Incorporated, ABN 24 719 | | |196 762 | | 25 |BJ & KA Paget and Associates Pty. Ltd., | | |ABN 65 011 073 902 | | 26 |Boroondara Aged Services Society, | | |ABN 66 004 574 547 | | 27 |Bric Housing, ABN 60 128 191 882 | | 28 |Bridge Housing Limited, ABN 55 760 055 094 | | 29 |Brightwater Care Group (INC), ABN 23 445 460 050 | | 30 |Brisbane Housing Company Limited, | | |ABN 75 101 263 834 | | 31 |Brotherhood of St Laurence, ABN 24 603 467 024 | | 32 |Bundaberg Housing Services Inc, | | |ABN 48 460 615 148 | | 33 |Cape York Partnerships for Welfare Reform Pty | | |Ltd, ABN 72 070 475 311 | | 34 |Catholic Family Services, ABN 21 578 907 988 | | 35 |Centacare Catholic Diocese of Ballarat Inc, | | |ABN 51 857 084 361 | | 36 |Centacare Catholic Family Services, | | |ABN 42 795 179 778 | | 37 |Centacare Tasmania, ABN 79 984 899 862 | | 38 |Central Hume Support Services Inc, | | |ABN 67 446 414 611 | | 39 |Central Queensland University, ABN 39 181 103 288| | 40 |Centrecare Inc, ABN 98 651 609 161 | | 41 |Centric Wealth Advisers Ltd, ABN 88 090 684 521 | | 42 |Child & Family Services Ballarat Inc, | | |ABN 83 786 843 940 | | 43 |Churches of Christ Qld Churches of Christ Care | | |Executive Directors Office, ABN 22 304 038 262 | | 44 |Colony 47 Inc, ABN 50 935 329 686 | | 45 |Common Equity Housing Limited, ABN 97 006 546 658| | 46 |Commonwealth Financial Planning Limited, | | |ABN 65 003 900 169 | | 47 |Community Connections (Victoria) Limited., | | |ABN 23 083 100 118 | | 48 |Community Housing Canberra Ltd, | | |ABN 46 081 354 752 | | 49 |Community Housing Mid North Coast Inc, | | |ABN 40 773 081 960 | | 50 |Community Programs Incorporated, | | |ABN 90 346 683 679 | | 51 |Community Rent Scheme Assoc Townsville Inc, | | |ABN 36 059 926 017 | | 52 |Connections UnitingCare, ABN 90 676 577 035 | | 53 |CUA Financial Planning Pty Ltd, | | |ABN 60 010 003 853 | | 54 |Dandenong & District Aboriginal Co Operative Ltd,| | |ABN 34 256 073 685 | | 55 |Djerriwarrh Employment & Education Services Inc.,| | |ABN 57 816 895 087 | | 56 |Dominic College Inc, ABN 46 218 331 249 | | 57 |Eastern Access Community Health Inc, | | |ABN 46 197 549 317 | | 58 |Eastern Suburbs Rental Housing Association Ltd, | | |ABN 86 002 744 836 | | 59 |Edith Cowan University, ABN 54 361 485 361 | | 60 |ERM Power Retail Pty Ltd, ABN 87 126 175 460 | | 61 |Financial Foundations Australia Pty. Ltd., | | |ABN 56 006 829 116 | | 62 |Foundation Housing Ltd, ABN 78 115 629 662 | | 63 |Fusion Australia Ltd, ABN 26 001 273 105 | | 64 |Garrigal Housing Association Limited, | | |ABN 50 002 732 023 | | 65 |Geelong Ethnic Communities Council Inc, | | |ABN 29 252 806 279 | | 66 |Gippsland & East Gippsland Aboriginal | | |Co-operative Ltd, ABN 56 690 276 207 | | 67 |Gippsland Lakes Community Health Incorporated, | | |ABN 39 041 514 660 | | 68 |Gisborne and District Community Health and | | |Hospital Board Inc., ABN 18 087 702 537 | | 69 |Gold Coast Housing Company Limited, | | |ABN 57 061 035 050 | | 70 |Goldsborough Financial Services Pty Ltd, | | |ABN 89 064 640 142 | | 71 |Good Shepherd Youth & Family Service, | | |ABN 61 354 551 576 | | 72 |Goulburn Valley Family Care Inc, | | |ABN 99 572 820 584 | | 73 |Hanover Welfare Services, ABN 89 742 307 083 | | 74 |Harrison Community Services, ABN 61 737 393 012 | | 75 |Health Support Services (NSW), ABN 65 697 563 521| | 76 |Hills Community Support Group, ABN 84 378 990 136| | 77 |Homeground Services, ABN 92 102 547 393 | | 78 |Hume Community Housing Association Co Ltd, | | |ABN 66 647 041 988 | | 79 |Hutt Street Centre, ABN 75 055 179 354 | | 80 |IBN Foundation No 1, ABN 71 519 343 254 | | 81 |Indigenous Business Australia, ABN 25 192 932 833| | 82 |Inner Northern Community Housing Brisbane | | |Association Inc, ABN 76 004 196 068 | | 83 |Intework Inc, ABN 79 872 326 186 | | 84 |Jesuit Social Services Limited, | | |ABN 72 005 269 554 | | 85 |Keystart Loans Ltd, ABN 27 009 427 034 | | 86 |Kildonan Uniting Care, ABN 11 805 856 055 | | 87 |Kingston Capital Limited, ABN 35 093 837 640 | | 88 |Kununurra Waringarri Aboriginal Corporation, ABN | | |62 195 764 089 | | 89 |Latrobe Regional Hospital, ABN 18 128 843 652 | | 90 |Launceston City Mission Inc, ABN 77 205 956 084 | | 91 |Lifeline Community Care, ABN 28 728 322 186 | | 92 |Life Without Barriers, ABN 15 101 252 171 | | 93 |Link Housing Ltd, ABN 62 003 084 928 | | 94 |Loddon Mallee Housing Services Limited, | | |ABN 28 081 883 623 | | 95 |Lumen Christi College, ABN 27 976 824 064 | | 96 |Lutheran Church of Australia Queensland District | | |(Lutheran Community Care), ABN 48 471 699 609 | | 97 |Lutheran Community Care, ABN 26 735 070 692 | | 98 |Lutheran Community Housing Support Unit Inc, | | |ABN 48 933 624 228 | | 99 |Mackillop Family Services Limited, | | |ABN 79 078 299 288 | | 100 |Magnitude Group Pty Ltd, ABN 54 086 266 202 | | 101 |Marrickville Community Training Centre Inc, | | |ABN 26 046 112 702 | | 102 |Melbourne Citymission Inc, ABN 56 161 846 149 | | 103 |Mental Illness Fellowship Victoria, | | |ABN 93 093 357 165 | | 104 |Mercy Public Hospitals Inc., ABN 74 762 230 429 | | 105 |Metropolitan Association towards Community | | |Housing Inc, ABN 98 061 424 336 | | 106 |Metro West Housing Services Limited, | | |ABN 84 080 605 214 | | 107 |Micah Projects Inc, ABN 76 409 721 192 | | 108 |Migrant Resources Centre of SA Inc, | | |ABN 42 131 904 410 | | 109 |Mildura Aboriginal Corporation, | | |ABN 54 334 685 198 | | 110 |Mission Australia, ABN 15 000 002 522 | | 111 |Moira Inc, ABN 22 729 829 472 | | 112 |Moir, Lars Ian, ABN 21 674 752 832 | | 113 |Monashlink Community Health Services, | | |ABN 72 071 671 178 | | 114 |Multicultural Development Association Inc, | | |ABN 41 372 481 576 | | 115 |Multilink Community Services Inc, | | |ABN 21 728 003 819 | | 116 |Nadrasca Ltd, ABN 90 125 235 047 | | 117 |National Australia Bank Limited, | | |ABN 12 004 044 937 | | 118 |Njernda Aboriginal Corp, ABN 17 334 858 388 | | 119 |NPY Women's Council, ABN 77 902 127 562 | | 120 |Odyssey House; Victoria, ABN 11 005 583 960 | | 121 |Offenders Aid and Rehabilitation Services of SA | | |Inc, ABN 28 020 001 923 | | 122 |Ozcare, ABN 58 072 422 925 | | 123 |Ozplan Financial Services Pty Ltd, | | |ABN 35 005 391 202 | | 124 |Pacific Link Community Housing Association | | |Limited, ABN 82 074 394 648 | | 125 |Palmerston Association Inc, ABN 38 789 840 948 | | 126 |Plan B Wealth Management Ltd, ABN 42 052 834 634 | | 127 |Plenty Valley Community Health Services Inc, | | |ABN 48 243 677 427 | | 128 |Port Phillip Housing Association Limited, | | |ABN 13 116 093 004 | | 129 |Prahran Mission, ABN 77 812 307 472 | | 130 |Prescott Securities Ltd, ABN 12 096 919 603 | | 131 |Quadrant First Pty Ltd, ABN 78 102 167 877 | | 132 |Quantum Support Services Inc, ABN 18 274 439 046 | | 133 |Queensland Tertiary Admissions Centre Limited, | | |ABN 28 050 542 633 | | 134 |Red Shield Housing Association Inc, | | |ABN 77 314 872 022 | | 135 |Resolve FM Pty Limited, ABN 16 054 527 865 | | 136 |Retireinvest Pty Limited, ABN 23 001 774 125 | | 137 |Roman Catholic Church for the Archdiocese of | | |Canberra and Goulburn as trustees for Centacare, | | |ABN 90 046 512 373 | | 138 |Roman Catholic Trust Corporation for the Diocese | | |of Townsville, ABN 18 410 990 342 | | 139 |Royal District Nursing Service, | | |ABN 49 052 188 717 | | 140 |Ruah Community Services, ABN 98 065 827 787 | | 141 |Rumbalara Aboriginal Co-operative Limited, | | |ABN 84 530 647 942 | | 142 |Rural Housing Network Limited, ABN 82 965 609 218| | 143 |Sacred Heart Mission St Kilda Inc, | | |ABN 62 843 874 179 | | 144 |Senses Foundation (Incorporated), | | |ABN 93 169 195 127 | | 145 |Service to Youth Council Inc, ABN 97 342 246 844 | | 146 |Shadforths Limited, ABN 77 009 549 697 | | 147 |Share & Care Community Services Group | | |Incorporated, ABN 37 835 103 986 | | 148 |Silky Oaks Children's Haven, ABN 72 083 136 809 | | 149 |SMF Wealth Management Pty Ltd, ABN 72 081 257 221| | 150 |Society of St Vincent de Paul WA Inc, | | |ABN 18 332 550 061 | | 151 |Somerville Foundation Inc, ABN 95 794 292 020 | | 152 |Southern Cross Care (WA) Inc, ABN 55 046 572 944 | | 153 |Southern Junction Community Services | | |Incorporated, ABN 79 036 584 364 | | 154 |Southern Youth & Family Services Association Inc,| | |ABN 70 244 601 731 | | 155 |State Trustees Limited, ABN 68 064 593 148 | | 156 |St Bartholomew's House Inc, ABN 92 491 228 162 | | 157 |St Basil's Homes for the Aged in SA (Vasileias) | | |Inc, ABN 62 788 605 234 | | 158 |St Luke's Anglicare, ABN 99 087 209 729 | | 159 |St Vincent de Paul Aged Care and Community | | |Services, ABN 53 094 807 280 | | 160 |St Vincent de Paul Society Queensland, | | |ABN 14 211 506 904 | | 161 |St Vincent de Paul Society (SA) Inc, | | |ABN 73 591 401 592 | | 162 |St Vincent de Paul Society (Tasmania) Inc., | | |ABN 41 003 138 898 | | 163 |St Vincent de Paul Society Victoria Inc, | | |ABN 28 911 702 061 | | 164 |Supported Housing Ltd, ABN 23 385 731 870 | | 165 |Sydney Anglican Home Mission Society Council, | | |ABN 88 851 368 006 | | 166 |Tangentyere Council Inc, ABN 81 688 672 692 | | 167 |The Corporation of the Roman Catholic Bishops of | | |Queensland, ABN 57 525 935 419 | | 168 |The Corporation of the Synod of the Diocese of | | |Brisbane, ABN 55 966 095 680 | | 169 |The Corporation of the Trustees of the Roman | | |Catholic Archdiocese of Brisbane, | | |ABN 35 020 644 975 | | 170 |The Flinders University of South Australia, | | |ABN 65 542 596 200 | | 171 |The North Coast Community Housing Company Ltd, | | |ABN 97 002 685 761 | | 172 |The Richmond Fellowship of Tasmania Incorporated,| | |ABN 77 939 851 973 | | 173 |The Salvation Army Australia Southern Territory | | |Social Work, ABN 53 678 533 122 | | 174 |The Salvation Army (NT) Property Trust, | | |ABN 65 906 613 779 | | 175 |The Salvation Army (QLD) Property Trust, | | |ABN 32 234 126 186 | | 176 |The Salvation Army (SA) Property Trust, | | |ABN 13 320 346 330 | | 177 |The Salvation Army (WA) Property Trust, | | |ABN 25 878 329 270 | | 178 |The Smith Family, ABN 28 000 030 179 | | 179 |The Synod of the Diocese of the NT Inc, | | |ABN 61 187 402 536 | | 180 |The Trustee for Swanton & Davidson Unit Trust, | | |ABN 61 397 061 165 | | 181 |The Trustee for The Salvation Army (NSW) Property| | |Trust, ABN 57 507 607 457 | | 182 |The Trustee for The Salvation Army (Tasmania) | | |Property Trust, ABN 94 917 169 560 | | 183 |The Trustee for The Salvation Army Victoria | | |Property Trust, ABN 64 472 238 844 | | 184 |The Trustees of the Society of St Vincent de Paul| | |(NSW), ABN 46 472 591 335 | | 185 |The Uniting Church in Australia Property Trust | | |(Victoria) Kilmany Unitingcare, | | |ABN 27 198 905 226 | | 186 |Top End Association for Mental Health Inc., | | |ABN 16 345 352 064 | | 187 |Traditional Credit Union Limited, ABN 50 087 650 | | |922 | | 188 |UnitingCare Ballarat Parish Mission, | | |ABN 15 562 419 440 | | 189 |Uniting Care - Moreland Hall, ABN 96 525 412 680 | | 190 |UnitingCare Wesley Adelaide Incorporated, | | |ABN 33 174 490 373 | | 191 |Uniting Care Wesley Bowden Incorporated, ABN 65 | | |440 352 199 | | 192 |UnitingCare Wesley Port Adelaide Incorporated, | | |ABN 29 335 570 988 | | 193 |UnitingCare Wesley Port Pirie Inc, | | |ABN 32 415 186 787 | | 194 |UnitingCare West, ABN 75 467 729 203 | | 195 |Uniting Church in Australia Frontier Services, | | |ABN 77 231 384 646 | | 196 |Uniting Church in Australia Property Trust, | | |ABN 31 645 590 841 | | 197 |Unity Housing Company Ltd, ABN 12 130 704 648 | | 198 |Universities Admissions Centre (NSW & ACT) Pty | | |Limited, ABN 19 070 055 935 | | 199 |Upper Murray Family Care Inc., ABN 99 081 624 768| | 200 |Victorian Association for the Care and | | |Resettlement of Offenders, ABN 47 004 426 162 | | 201 |WA Council on Addictions, ABN 95 867 354 052 | | 202 |WAYSS Ltd, ABN 38 080 191 108 | | 203 |Wealth Managers Pty Ltd, ABN 27 086 558 134 | | 204 |Wentworth Community Housing Limited, | | |ABN 50 003 076 337 | | 205 |Wesley Mission Brisbane, ABN 28 746 881 862 | | 206 |Wesley Mission Melbourne, ABN 81 098 317 125 | | 207 |Westcare Incorporated, ABN 72 662 454 226 | | 208 |Western Australian Baptist Hospital & Homes Trust| | |Inc, ABN 17 138 445 819 | | 209 |Western Region Health Centre Ltd., | | |ABN 41 004 616 997 | | 210 |Whitsunday Housing Company Ltd, ABN 15 126 757 | | |186 | | 211 |WHK Financial Planning Pty Ltd, | | |ABN 51 060 092 631 | | 212 |Wimmera Unitingcare, ABN 63 638 645 369 | | 213 |Wintringham, ABN 97 007 293 478 | | 214 |Women's Housing Company Ltd, ABN 38 002 704 056 | | 215 |Yarra Community Housing Limited, | | |ABN 73 076 581 112 | | 216 |YWCA Victoria, ABN 39 004 068 106 | Schedule 5 Centrelink Confirmation eServices (Superannuation Confirmation) - prescribed organisations (regulation 11) |Item|Organisation | |1 |AMP Services Limited, ABN 50 081 143 786 | |2 |AON Consulting Pty Limited, ABN 48 002 288 646 | |3 |ASGARD Capital Management Ltd, ABN 92 009 279 592 | |4 |Australian Administration Services Pty. Limited, | | |ABN 62 003 429 114 | |5 |Citistreet Australia Pty Limited, ABN 47 098 977 | | |667 | |6 |Colonial First State Investments Limited, ABN 98 | | |002 348 352 | |7 |Community Connections (Victoria) Limited., ABN 23 | | |083 100 118 | |8 |Finium Trustees Ltd, ABN 91 062 389 673 | |9 |ING Custodians Pty Limited, ABN 12 008 508 496 | |10 |I.O.O.F. Investment Management Limited, ABN 53 006 | | |695 021 | |11 |Kildonan Child & Family Services, | | |ABN 11 805 856 055 | |12 |Meat Industry Employees Super Fund, ABN 17 317 520 | | |544 | |13 |Mercer (Australia) Pty Ltd, ABN 32 005 315 917 | |14 |MLC Investments Limited, ABN 30 002 641 661 | |15 |MLC Lifetime Company Limited, ABN 94 000 000 420 | |16 |MLC Limited, ABN 90 000 000 402 | |17 |National Australia Financial Management Ltd, ABN 56| | |000 176 116 | |18 |Nationwide Superannuation Fund, ABN 15 201 768 813 | |19 |Old Mutual Australia Limited, ABN 54 093 415 251 | |20 |Portfolio Planning Services Managed Superannuation | | |Plan, ABN 88 902 678 055 | |21 |S.M.F. Funds Management Ltd., ABN 23 009 564 354 | |22 |SMF Wealth Management Pty Ltd, ABN 72 081 257 221 | |23 |State Trustees Limited, ABN 68 064 593 148 | |24 |Statewide Financial Management Services Pty. Ltd., | | |ABN 69 092 109 209 | |25 |Suncorp Portfolio Services Limited, ABN 61 063 427 | | |958 | |26 |Superannuation Plan for Electrical Contractors | | |(QLD) Pty Ltd, ABN 45 404 406 059 | |27 |Superpartners Pty Ltd, ABN 57 078 907 883 | |28 |The Australian Superannuation Group (WA) Pty Ltd, | | |ABN 61 082 510 236 | |29 |The Trustee for CLUB PLUS SUPER, ABN 12 737 334 298| |30 |The Trustee for Local Super, ABN 92 930 911 098 | |31 |The Trustee for MAP Superannuation Plan (Division | | |II), ABN 71 603 157 863 | |32 |The Trustee for Queensland Independant Education | | |and Care Superannuation Trust, ABN 15 549 636 673 | |33 |The Trustee for Savings & Loans Members | | |Superannuation Fund, ABN 20 224 077 558 | |34 |The Trustee for Zurich Master Superannuation Fund, | | |ABN 33 632 838 393 | Notes to the Privacy (Private Sector) Regulations 2001 Note 1 The Privacy (Private Sector) Regulations 2001 (in force under the Privacy Act 1988) as shown in this compilation comprise Statutory Rules 2001 No. 266 amended as indicated in the Tables below. Table of Instruments |Year and |Date of |Date of |Application,| |number |notification |commencement |saving or | | | | |transitional| | |in Gazette or| |provisions | | |FRLI | | | | |registration | | | |2001 No. |5 Oct 2001 |21 Dec 2001 | | |266 | | | | |2002 No. |30 May 2002 |1 June 2002 |- | |105 | | | | |2003 No. |19 Dec 2003 |19 Dec 2003 |- | |322 | | | | |2004 No. |22 July 2004 |22 July 2004 |- | |221 | | | | |2005 No. |19 Sept 2005 |1 Oct 2005 (see |- | |207 |(see |r. 2) | | | |F2005L02673) | | | |2005 No. |16 Dec 2005 |17 Dec 2005 |- | |301 |(see | | | | |F2005L04091) | | | |2006 No. |26 June 2006 |27 June 2006 |- | |140 |(see | | | | |F2006L01942) | | | |2006 No. |25 Aug 2006 |26 Aug 2006 |- | |222 |(see | | | | |F2006L02801) | | | |2006 No. |14 Dec 2006 |15 Dec 2006 |- | |333 |(see | | | | |F2006L04002) | | | |2007 No. 92|27 Apr 2007 |1 July 2007 |- | | |(see | | | | |F2007L01094) | | | |2007 No. |25 June 2007 |26 June 2007 |- | |153 |(see | | | | |F2007L01763) | | | |2007 No. |10 Aug 2007 |1 Dec 2007 |- | |236 |(see | | | | |F2007L02440) | | | |2007 No. |27 Sept 2007 |28 Sept 2007 |- | |296 |(see | | | | |F2007L03786) | | | |2008 No. 60|14 Apr 2008 |15 Apr 2008 | | | |(see | | | | |F2008L01050) | | | |2008 No. |21 Oct 2008 |22 Oct 2008 |- | |213 |(see | | | | |F2008L03791) | | | |2009 No. |10 July 2009 |11 July 2009 |- | |173 |(see | | | | |F2009L02692) | | | |2009 No. |3 Aug 2009 |5 Aug 2009 |- | |185 |(see | | | | |F2009L02973) | | | |2009 No. |27 Nov 2009 |28 Nov 2009 |- | |326 |(see | | | | |F2009L04306) | | | |2009 No. |15 Dec 2009 |31 Dec 2009 |- | |349 |(see | | | | |F2009L04562) | | | |2010 No. |28 Oct 2010 |1 Nov 2010 |- | |270 |(see | | | | |F2010L02818) | | | |2011 No. 47|8 Apr 2011 |9 Apr 2011 |- | | |(see | | | | |F2011L00587) | | | |2011 No. |30 June 2011 |1 July 2011 |- | |120 |(see | | | | |F2011L01364) | | | Table of Amendments |ad. = added or inserted am. = amended rep. = | |repealed rs. = repealed and substituted | |Provision affected|How affected | |Part 1 | | |Heading to Part 1 |ad. 2003 No. 322 | |R. 3AA |ad. 2007 No. 236 | |R. 3A |ad. 2002 No. 105 | |Part 2 | | |Heading to Part 2 |ad. 2003 No. 322 | |Part 3 | | |Part 3 |ad. 2003 No. 322 | |R. 6 |ad. 2003 No. 322 | | |am. 2005 No. 301; 2006 No. 140; 2011 | | |No. 120 | |R. 7 |ad. 2003 No. 322 | |R. 8 |ad. 2003 No. 322 | |Heading to r. 9 |rs. 2006 No. 140 | |R. 9 |ad. 2005 No. 301 | | |am. 2006 No. 140; 2011 No. 120 | |R. 10 |ad. 2006 No. 222 | | |am. 2011 No. 120 | |R. 11 |ad. 2006 No. 222 | | |am. 2011 No. 120 | |Part 4 | | |Part 4 |ad. 2011 No. 47 | |R. 12 |ad. 2011 No. 47 | |Schedule 1 | | |Schedule 1 |am. 2010 No. 270 | |Schedule 2 | | |Schedule 2 |ad. 2003 No. 322 | | |am. 2004 No. 221; 2005 No. 207; 2007 | | |No. 92; 2009 | | |Nos. 185 and 349; 2011 No. 120 | |Schedule 3 | | |Heading to |rs. 2006 No. 140 | |Schedule 3 | | |Schedule 3 |ad. 2005 No. 301 | | |am. 2006 Nos. 140 and 222 | | |rs. 2006 No. 333 | | |am. 2007 Nos. 153 and 296; 2008 Nos. | | |60 and 213; 2009 Nos. 173 and 326; | | |2011 Nos. 47 and 120 | |Schedule 4 | | |Schedule 4 |ad. 2006 No. 222 | | |rs. 2006 No. 333; 2007 Nos. 153 and | | |296; 2008 Nos. 60 and 213; 2009 Nos. | | |173 and 326; 2011 No. 47 | |Schedule 5 | | |Schedule 5 |ad. 2006 No. 222 | | |rs. 2006 No. 333; 2007 Nos. 153 and | | |296; 2008 Nos. 60 and 213 |