Commonwealth Consolidated Regulations(1) For paragraph 766A (2) (b) of the Act, a circumstance in which a person is taken not to provide a financial service within the meaning of paragraph 766A (1) (a) of the Act is the giving of advice that consists only of a recommendation or statement of opinion provided in the course of, and as a necessary or incidental part of, either or both of:
(a) the handling of claims or potential claims in relation to an insurance product; and
(b) the settlement of claims or potential claims in relation to an insurance product.
(2) For paragraph 766A (2) (b) of the Act, a circumstance in which a person is taken not to provide a financial service within the meaning of paragraph 766A (1) (b) of the Act is a dealing in an insurance product that is a necessary or incidental part of either or both of:
(a) the handling of claims or potential claims in relation to that product; and
(b) the settlement of claims or potential claims in relation to that product.
Examples of services
1 Negotiations on settlement amounts.
2 Interpretation of relevant policy provisions.
3 Estimates of loss or damage.
4 Estimate of value or appropriate repair.
5 Recommendations on mitigation of loss.
6 Recommendations, in the course of handling a claim as described in subregulations (1) and (2), on increases in limits or different cover options to protect against the same loss in the future.
7 Claims strategy such as the making of claims under alternate policies.
(3) In this regulation:
"insurance product" includes a self-insurance arrangement through which a person manages financial risk.
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