TELSTRA CORPORATION ACT 1991 - SECT 8CN Re - affirmation of the customer service guarantee
TELSTRA CORPORATION ACT 1991 - SECT 8CN
Re - affirmation of the customer service guarantee(1) The Parliament re - affirms its intention that the Minister will take all reasonable steps to ensure that:
(a) the ACMA continues to make performance standards to be complied with by carriage service providers in relation to customer service; and
(b) if a carriage service provider contravenes a performance standard, the carriage service provider will continue to be liable to pay damages to the customer for the contravention.
(2) An expression used in this section and in Part 5 of
the Telecommunications (Consumer Protection and Service Standards) Act 1999
has the same meaning in this section as it has in that Part.