Commonwealth Consolidated Acts Commonwealth Consolidated Acts(1) If the complainant sends or delivers a complaint under section 14 or 14A to an office of the Tribunal, the Tribunal must:
(a) by notice in writing given to the complainant, acknowledge receipt of the complaint; and
(b) by notice in writing given to the trustee concerned:
(i) tell the trustee that a complaint has been made to the Tribunal and identify the complainant; and
(ii) give details of the complaint; and
(iii) tell the trustee of the trustee's obligations under section 24.
(2) If the complainant sends or delivers a complaint under section 15A or 15B to an office of the Tribunal, the Tribunal must:
(a) by notice in writing given to the complainant, acknowledge receipt of the complaint; and
(b) by notice in writing given to the insurer concerned:
(i) tell the insurer that a complaint has been made to the Tribunal and identify the complainant; and
(ii) give details of the complaint; and
(iii) tell the insurer of the insurer's obligations under section 24.
(2A) If the complainant sends or delivers a complaint under section 15CA to an office of the Tribunal, the Tribunal must:
(a) by notice in writing given to the complainant, acknowledge receipt of the complaint; and
(b) by notice in writing given to the superannuation provider concerned:
(i) tell the provider that a complaint has been made to the Tribunal and identify the complainant; and
(ii) give details of the complaint; and
(iii) tell the provider of the provider's obligations under section 24AA.
(3) If the complainant sends or delivers a complaint under section 15E or 15F to an office of the Tribunal, the Tribunal must:
(a) by notice in writing given to the complainant, acknowledge receipt of the complaint; and
(b) by notice in writing given to the RSA provider concerned:
(i) tell the RSA provider that a complaint has been made to the Tribunal and identify the complainant; and
(ii) give details of the complaint; and
(iii) tell the RSA provider of the RSA provider's obligations under section 24.
(4) If the complainant sends or delivers a complaint under section 15H or 15J to an office of the Tribunal, the Tribunal must:
(a) by notice in writing given to the complainant, acknowledge receipt of the complaint; and
(b) by notice in writing given to the insurer concerned:
(i) tell the insurer that a complaint has been made to the Tribunal and identify the complainant; and
(ii) give details of the complaint; and
(iii) tell the insurer of the insurer's obligations under section 24.
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