Commonwealth Consolidated Acts Commonwealth Consolidated Acts(1) A person may make a complaint under section 15B concerning a decision of an insurer under an annuity policy only if:
(a) in the case of a decision that relates to the payment of a death benefit:
(i) the person has an interest in the benefit; or
(ii) the person claims to be, or to be entitled to benefits through, a person referred to in subparagraph (i); or
(iii) the person is acting for a person referred to in subparagraph (i) or (ii); or
(b) in the case of a decision that does not relate to the payment of a death benefit the person is:
(i) a person having an interest in the annuity policy; or
(ii) a person acting for a person referred to in subparagraph (i).
(2) A person does not have an interest in a death benefit for the purposes of paragraph (1)(a) unless:
(a) the person:
(i) has been given written notice by the insurer of the proposed payment of the benefit; and
(ii) has been given written notice by the insurer of the prescribed period within which the person may object; and
(iii) has objected to the insurer within the prescribed period; or
(b) the person has not been notified by the insurer of the proposed payment of the benefit and the failure to notify was unreasonable; or
(c) the person has been notified by the insurer of the proposed payment of the benefit but was not notified of the prescribed period to object to the payment; or
(d) the person has been notified by the insurer of the proposed payment of the benefit but was notified of a period less than the prescribed period for the purposes of subparagraph (a)(ii).
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