Commonwealth Consolidated Acts

OMBUDSMAN ACT 1976 - SECT 19Q

             (1)  This section applies if:

                     (a)  a complaint has been made to the Postal Industry Ombudsman with respect to action taken by Australia Post or by a registered PPO; and

                     (b)  in the opinion of the Postal Industry Ombudsman:

                              (i)  the complaint is frivolous or vexatious or was not made in good faith; or

                             (ii)  the complainant does not have a sufficient interest in the subject matter of the complaint; or

                            (iii)  an investigation, or further investigation, of the action is not warranted having regard to all the circumstances.

             (2)  The Postal Industry Ombudsman may, in his or her discretion:

                     (a)  decide not to investigate the action; or

                     (b)  if he or she has started to investigate the action--decide not to investigate the action further.