OMBUDSMAN ACT 1976 - SECT 19Q Discretion not to investigate certain complaints

OMBUDSMAN ACT 1976 - SECT 19Q

  (1)   This section applies if:

  (a)   a complaint has been made to the Postal Industry Ombudsman with respect to action taken by Australia Post or by a registered PPO; and

  (b)   in the opinion of the Postal Industry Ombudsman:

  (i)   the complaint is frivolous or vexatious or was not made in good faith; or

  (ii)   the complainant does not have a sufficient interest in the subject matter of the complaint; or

  (iii)   an investigation, or further investigation, of the action is not warranted having regard to all the circumstances.

  (2)   The Postal Industry Ombudsman may, in his or her discretion:

  (a)   decide not to investigate the action; or

  (b)   if he or she has started to investigate the action--decide not to investigate the action further.