Australian Capital Territory Repealed Acts

This legislation has been repealed.

COMMUNITY AND HEALTH SERVICES COMPLAINTS ACT 1993

TABLE OF PROVISIONS

           Long Title

   PART 1--PRELIMINARY

   1.      Short title  
   3.      Objects  
   4.      Interpretation for Act  
   5.      Reasonableness of providers' actions  

   PART 2--HEALTH COMPLAINTS UNIT

           Division 2.1--Establishment and control

   6.      Establishment  
   7.      Control  

           Division 2.2--Appointment and functions of commissioner

   7A.     Alteration of title  
   8.      Appointment  
   9.      Functions  
   10.     Independence  
   11.     Minister's directions  
   12.     Powers  
   13.     Staffing arrangements  
   14.     Contract work  
   15.     Informality of procedures  
   16.     Acting commissioner  

           Division 2.3--Terms of appointment of commissioner

   17.     Tenure of office  
   19.     Resignation  
   20.     Termination or suspension of appointment  

   PART 3--COMPLAINTS

           Division 3.1--Making complaints

   21.     Who may complain  
   22.     Grounds for complaint  
   22A.    HPA reports  

           Division 3.2--Assessment of complaints

   23.     Assessment  
   24.     Inquiries  
   25.     Splitting of complaints  
   26.     Formal requirements for complaints  
   27.     Confidentiality of user's and complainant's particulars  
   28.     No further action  
   29.     Withdrawal of complaint  
   30.     Advice of disposal of complaint  
   31.     Action on referral of complaints  
   31A.    HPA report complaints  

   PART 4--CONCILIATION OF COMPLAINTS

   32.     Appointment of conciliators  
   33.     Function of conciliators  
   34.     Representation at conciliation  
   35.     Reports by conciliators  
   36.     Enforceable agreements  
   37.     Unsuccessful conciliation  
   38.     Professional mentor  
   39.     Confidentiality and privilege  

   PART 4A--REQUESTS TO REVIEW UNDER HEALTH RECORDS ACT

   39A.    Application of pt 4A  
   39B.    Formal requirements  
   39C.    Procedure on receipt of request to review  
   39D.    Withdrawal of request to review  
   39E.    Decision in relation to request to review  
   39F.    Magistrates Court may review decision  
   39G.    Appeals  

   PART 5--INVESTIGATIONS

           Division 5.1--Commencement

   40.     Matters that may be investigated  
   41.     Investigation of complaints and issues arising out of complaints  
   41A.    Requests to review—application of pt 5  

           Division 5.2--Conduct

   42.     Use of material already at hand  
   43.     Conduct of investigation  
   44.     Representation  
   45.      U Power to obtain information and documents [See Endnotes]  
   46.     Power to examine witnesses  
   47.     Failure to provide information  
   48.     Determination of fees and expenses of witnesses  
   49.     Warrants  
   50.     Access to and return of seized records  

           Division 5.3--Completion

   51.     Reports  
   52.     Notice of action to providers  

   PART 6--CODE OF HEALTH RIGHTS AND RESPONSIBILITIES

   53.     Approval  
   55.     Contents  

   PART 7--RELATIONSHIP BETWEEN COMMISSIONER AND BOARDS

   56.     Interpretation for pt 7  
   57.     Referral of complaints to commissioner  
   58.     Complaints referred after assessment  
   59.     Action on investigation reports  

   PART 8--COMMUNITY AND HEALTH RIGHTS ADVISORY COUNCIL

   61.     Establishment of council  
   62.     Functions  
   63.     Membership  
   64.     Terms of appointment  
   66.     Disclosure of interests  
   67.     Resignation  
   68.     Termination of appointment  
   69.     Convening meetings  
   70.     Procedure at meetings  
   71.     Dissenting opinions to be reported  

   PART 9--MISCELLANEOUS

   71A.    Notices about unit  
   73.     Persons not to be penalised  
   74.     Protection from civil actions  
   75.     Indemnity against costs  
   76.     Delegation by commissioner  
   77.     Commissioner's annual report  
   78.     Commissioner's periodic reports to boards  
   79.     Adverse comment in reports  
   80.     Secrecy  
   81.     Regulation-making power  

   PART 10--MODIFICATIONS OF ACT

   83.     Application of pt 10  
   84.     Section 4 (1), new definition of old board  
   85.     Section 4 (1), definition of board  
   86.     Section 4 (1), definitions of registered provider and relevant  
   87.     Expiry of pt 10  
           SCHEDULE 1
           ENDNOTES