ROAD TRANSPORT (PUBLIC PASSENGER SERVICES) REGULATION 2002

Table of Provisions

CHAPTER 1--PRELIMINARY

• 1 Name of regulation
3. Dictionary
• 4 Notes
• 4A Offences against regulation—application of Criminal Code etc

CHAPTER 2--REGULATED SERVICES

PART 2.1--MEANING OF REGULATED SERVICE

• 4B Meaning of regulated service

PART 2.1A--ACCREDITATION

• 5 Accreditations that may be approved
• 6B Meaning of relevant person for accreditation and applications for
• 7 Application procedure for accreditation
• 8 Mandatory refusal of accreditation
• 9 Discretionary refusal of accreditation
• 10 Issue or amendment of accreditation subject to conditions
• 11 Accredited people—procedure for imposition etc of conditions on authority's
• 12 Accreditation and certificates of accreditation
• 14 Notification of change in details of accreditation or operation of regulated
• 15 Holder of conditional accreditation to comply with conditions
• 16 Replacement of certificate of accreditation
• 17 Production of certificate of accreditation
• 18 Surrender of accreditation
• 18A Recovery of lost or stolen certificate of accreditation
• 19 Approval of educational qualifications
• 19A Accreditation guidelines—relevant offences
• 20 Operator training
• 20A Tour and charter services from interstate—Act,

PART 2.4--SERVICE STANDARDS

• 20B Service standards for regulated services
• 20C Regulated service must comply with service standards

CHAPTER 3--BUS SERVICES

PART 3.1--OPERATION OF BUS SERVICES

Division 3.1.1--Bus services generally

• 21 Maintenance of buses
• 22 Fleet and maintenance records for buses to be made
• 23 Notification of changes to bus fleet
• 24 Notifiable incidents involving buses
• 25 Condition of buses
• 26 Bus drivers to hold appropriate driver licence or authority
• 27 Records of bus drivers etc to be maintained by accredited operator
• 27A Accredited operator to tell road transport authority about records of bus drivers
• 27B Road transport authority to share information about bus drivers
• 28 Keeping and inspection etc of records about buses
• 29 Display of notice on bus about maximum number of passengers
• 30 Accreditation details to be displayed on buses
• 31 Signs about security cameras in buses
• 32 Bus operator's responsibilities for security camera
• 34 Effect of noncompliance notices—bus operators

Division 3.1.2--Bus drivers

• 35 Requirements about bus drivers stopping for passengers
• 36 Where bus drivers must stop on a road
• 37 Maximum number of passengers in buses
• 38 Lost property in bus
• 39 Passengers not to be carried in certain parts of a bus
• 45 Effect of noncompliance notices—bus drivers

PART 3.2--BUS TICKETS

• 46 Validity of bus tickets
• 47 Valid bus ticket required for travel
• 48 Bus ticket not transferable
• 49 Damaged or changed bus ticket not to be used
• 50 Entitlement to use concession bus ticket
• 50A Application for concession bus ticket
• 50B Use concession bus ticket when not entitled
• 51 Inspection of bus ticket

PART 3.3--BUS PASSENGERS

• 52 Behaviour that interferes with comfort or safety
• 53 Inconvenient or dangerous items in bus
• 54 Obstructing bus door
• 55 Getting on and off bus
• 56 Passenger not allowed in certain parts of bus
• 57 Throwing objects in or from bus
• 58 Vacating designated seats in bus
• 59 Liquor in bus
• 60 Seizure of liquor in bus
• 61 Eating or drinking in bus
• 62 Animal in bus
• 63 Lost property found on bus
• 64 Removing bus property
• 65 Damaging bus property
• 66 Interfering with security camera or recording
• 66A Interfering with bus equipment
• 66B Littering in bus
• 66C Bus driver, authorised person or police
• 67 Police officer—power to remove person from

PART 3.4--OTHER MATTERS RELATING TO BUS SERVICES

• 67A Name Territory may operate bus service under—Act,
• 68 Standards about security cameras in buses
• 70 Appointment of bus stops

CHAPTER 3AA--LIGHT RAIL SERVICES

PART 3AA--.1 LIGHT RAIL SERVICE OPERATORS

• 70AA Definitions—pt 3AA.1
• 70AB Notifiable occurrence involving light rail vehicle
• 70AC Light rail driver etc to hold driver licence
• 70AD Light rail driver records
• 70AE Light rail driving instructor records
• 70AF Light rail driving assessor records
• 70AG Road transport authority to share information
• 70AH Signs about security cameras in light rail vehicles and at light rail
• 70AI Lost property in light rail vehicles and at light rail stops

PART 3AA--.2 LIGHT RAIL TICKETS

• 70AJ Meaning of light rail ticket—pt 3AA.2
• 70AK Validity of light rail tickets
• 70AL Valid light rail ticket required for travel
• 70AM Light rail ticket not transferable
• 70AN Damaged or changed light rail ticket not to be used
• 70AO Entitlement to use concession light rail ticket
• 70AP Application for concession light rail ticket
• 70AQ Use concession light rail ticket when not entitled
• 70AR Inspection of light rail ticket
• 70AS Minister may declare light rail ticket required at certain place

PART 3AA--.3 LIGHT RAIL PASSENGERS AND PEOPLE AT LIGHT RAIL STOPS

• 70AT Behaviour that interferes with comfort or safety
• 70AU Inconvenient or dangerous items in light rail vehicle
• 70AV Obstructing light rail vehicle door
• 70AW Getting on and off light rail vehicle
• 70AX Passenger not allowed on certain parts of light rail vehicle
• 70AY Throwing objects in or from light rail vehicle
• 70AZ Vacating designated seats in light rail vehicle
• 70AAA Liquor in light rail vehicle or at light rail stop
• 70AAB Seizure of liquor in light rail vehicle or at light rail stop
• 70AAC Eating or drinking in light rail vehicle
• 70AAD Animal in light rail vehicle
• 70AAE Lost property found on light rail vehicle or at light rail stop
• 70AAF Removing light rail property
• 70AAG Damaging light rail property
• 70AAH Interfering with security camera or recording
• 70AAI Interfering with emergency equipment
• 70AAJ Interfering with light rail vehicle equipment
• 70AAK Littering
• 70AAL Police officer
• 70AAM Police officer—power to remove person from light
• 70AAN Police officer or authorised person—power to
• 70AAO Police officer—power to remove person from light
CH--APTER 3A BOOKABLE VEHICLES PART 3A.1 TRANSPORT BOOKING SERVICES --Division 3A.1.1 Transport booking services—generally
• 70A Meaning of affiliated driver, affiliated hire car driver and
• 70B Transport booking service—must ensure affiliated drivers have required knowledge and
• 70C Transport booking service—must ensure bookable vehicle is
• 70D Transport booking service—must be available to take bookings
• 70E Transport booking service—must give fare estimate and vehicle
--Division 3A.1.2 Transport booking services—records
• 70F Meaning of affiliated driver record and affiliated operator
• 70G Transport booking service—affiliated driver records
• 70H Transport booking service—affiliated operator records
• 70I Transport booking service—bookable vehicle records
• 70J Transport booking service—booking records
• 70K Road transport authority to share information
--Division 3A.1.3 Transport booking services—wheelchair-accessible taxis
• 70L Meaning of wheelchair-accessible taxi booking service
• 70M Transport booking service—must direct wheelchair-accessible taxi booking to
• 70N Transport booking service—must direct driver to accept wheelchair-accessible taxi
• 70O Transport booking service—must give estimated arrival time for wheelchair-accessible
• 70P WTBS—service contracts
• 70Q WTBS—entitlement to operate
• 70R WTBS—exemption for WTBS operators—Act,
• 70S WTBS—approval of procedures and rules
70T. WTBS—must direct driver to accept wheelchair-accessible taxi hiring PART 3A.2 TAXIS --Division 3A.2.1 Independent taxi service operators
• 71 ITSO approval—application
• 72 ITSO approval—eligibility criteria
• 73 ITSO approval—decision on application
• 74 ITSO approval—conditions
• 75 ITSO approval—term
• 76 ITSO approval—not transferable
• 77 ITSO approval—application for renewal
• 78 ITSO approval—decision on application for renewal
• 79 ITSO approval—replacing when lost, stolen or destroyed
• 80 ITSO approval—must update name and address
• 81 ITSO approval—surrender
--Division 3A.2.2 Taxi licences Subdivision 3A.2.2.1 Kinds of taxi licences
• 82 Kinds of taxi licences
Subdivision 3A.2.2.2 Standard and wheelchair-accessible taxi licences
• 83 Meaning of pre-approval for standard or wheelchair taxi
• 84 Taxi licence waiting list
• 85 Pre-approval—application
• 86 Pre-approval—decision on application
• 87 Pre-approval—form
• 88 Pre-approval—term
• 89 Pre-approval—not transferable
• 90 Pre-approval—surrender
• 91 Pre-approval register
• 92 Standard and wheelchair taxi licences—availability
• 92A Standard and wheelchair taxi licences—notice of availability
• 92B Standard and wheelchair taxi licences—application
• 92C Standard and wheelchair taxi licences—decision on application
• 92D Standard and wheelchair taxi licences—time for decision on
• 92E Standard and wheelchair taxi licences—conditions
• 92F Standard and wheelchair taxi licences—term
• 92G Standard and wheelchair taxi licences—form
• 92H Standard and wheelchair taxi
Subdivision 3A.2.2.3 Taxi licences generally
• 92I Taxi licences—amendment initiated by authority
• 92J Taxi licences—amendment initiated by licensee
• 92K Taxi licences—application for renewal
• 92L Taxi licences—decision on application for renewal
• 92M Taxi licences—replacing when lost, stolen or destroyed
• 92N Taxi licences—must be produced for inspection
• 92O Taxi licences—surrender
• 92P Taxi licences—must update name and address
--Division 3A.2.3 Taxi services Subdivision 3A.2.3.1 Taxi operators
• 94 Taxi service operator—must tell authority about
• 95 Taxis to be fitted with complying taximeters
• 95A Exemption from requirement to comply with taximeter standards
• 96 Taximeters to be clearly visible
• 97 Taxi service operator—drivers to be licensed and skilled
• 98 Drivers of wheelchair-accessible taxis to be trained
• 99 Records of taxi drivers etc to be maintained by accredited operator
• 100 Keeping and inspection etc of records about taxis
• 101A Wheelchair-accessible taxi operator to have equipment and arrangements with WTBS
• 101B Wheelchair-accessible taxi operator—WTBS's approved procedures and
• 102 Information to be displayed in taxis
• 107 Taxi must have identifying signs and livery
• 109 Stand-by taxis
Subdivision 3A.2.3.2 Taxi drivers
• 114 Wheelchair-accessible taxi driver—special responsibilities
• 115 Wheelchair-accessible taxi driver—connection to WTBS
• 116 Wheelchair-accessible taxi driver—WTBS's procedures and rules
122. Use of taxi zones
• 123 Temporary taxi zones
• 124 Offence to park taxis on road for longer than 30 minutes
Subdivision 3A.2.3.3 Taxi hirings
• 127 When a taxi hiring begins
• 127A When a taxi hiring ends
• 127B Meaning of fare—ch 3A
• 129 Wheelchair-accessible taxi driver—must preferentially accept hirings for wheelchair-dependent
• 131 How taxi hiring to be carried out
• 132 Wheelchair passengers in wheelchair-accessible taxis
• 136 Taxi driver waiting or instructed to return
• 137 Ending of taxi hiring by hirer
• 138 Ending of taxi hiring by driver
• 139 Extra taxi passengers
• 140 Sharing taxis
• 140A Meaning of multiple hiring of a
• 141 Multiple hiring of taxis
• 142 Taxi fare deposits
• 142A Exemption from operation of taximeter and metered fares for certain
• 143 Driver not to start taximeter before hiring begins
• 143A When driver must start taximeter
• 143B Operation of taximeter during hiring
• 143C Operation of taximeter at end of hiring
• 144 Driver to ask for correct fare
• 144A Payment of taxi fare
• 144B Payment under taxi subsidy scheme
• 145 Taxi fare not payable for avoidable delays
Subdivision 3A.2.3.4 Conduct of taxi passengers
• 147 Drinking of liquor in taxis prohibited
• 148 Eating and drinking in taxis
Subdivision 3A.2.3.5 Other matters relating to taxi services
• 158 Standards for taximeters
• 160 Authority may exempt wheelchair-accessible taxi drivers from approved training
• 161 Authority may require wheelchair-accessible taxi drivers to undertake
• 162 Approval of wheelchair-accessible taxi driver training courses
• 163 Exemption of certain taxis—Act, s 128 (1) (a)
PART 3A.3 RIDESHARING

Division 3A--.3.1A Definitions—pt 3A.3

• 163A Definitions—pt 3A.3
--Division 3A.3.1 Rideshare vehicle licences
• 164 Rideshare vehicle licence—application
• 164A Rideshare vehicle licence—further information
• 164B Rideshare vehicle licence—decision on application
• 164C Rideshare vehicle licence—rideshare vehicle identifier
• 164D Rideshare vehicle licence—conditions
• 164E Rideshare vehicle licence—term
• 164F Rideshare vehicle licence—form
• 164G Rideshare vehicle licence—not transferable
• 164H Rideshare vehicle licence—amendment initiated by authority
• 164I Rideshare vehicle licence—amendment initiated by licensee
• 164J Rideshare vehicle licence—application for renewal
• 164K Rideshare vehicle licence—decision on application for renewal
• 164L Rideshare vehicle licence—must update name and address
• 164M Rideshare vehicle licence—surrender
• 164N Rideshare vehicle licence and label—replacing when lost, stolen or
• 164O Rideshare vehicle licensee or transport booking service—must give rideshare vehicle
• 164P Rideshare vehicle licensee—must not advertise ridesharing
--Division 3A.3.2 Rideshare drivers
• 164Q Rideshare driver—must hold appropriate driver licence
• 164R Rideshare driver—must only accept bookings from accredited transport booking
• 164S Rideshare driver—must display rideshare vehicle identifier
• 164T Rideshare driver—must produce rideshare vehicle licence and identifier for
• 164U Rideshare driver—advertising
• 164V Rideshare driver—end of affiliated driver agreement
PART 3A.4 HIRE CARS --Division 3A.4.1 Hire car licences Subdivision 3A.4.1.1 Kinds of hire car licences
• 165 Hire car licences that may be issued
Subdivision 3A.4.1.2 Hire car licensing
• 166 Application procedure for issue of hire car licences
• 167 Issue of hire car licences
• 168 Restricted hire car licences—issue of licence labels
• 169 Issue or amendment of hire car licence subject to conditions
• 170 Hire car licences—procedure for imposition etc of conditions on
• 171 Conditions of hire car licences
• 172 Form of hire car licences
• 173 Hire car licence-holders to notify change of name or address
• 174 Hire car licensee to comply with conditions
• 175 Replacement of hire car licence
• 176 Production of hire car licence
• 177 Surrender of hire car licence
Subdivision 3A.4.1.3 Stand-by hire cars
• 177A Definitions—subdiv 3A.4.1.3
• 177B Application for stand-by hire car permit
• 177C Issue of stand-by hire car permit
• 177D Form of stand-by hire car permit
• 177E Issue, form and display of stand-by hire car permit label
• 177F Conditions of stand-by hire car permit
• 177G Stand-by hire cars—replacement of permit label
• 177H Stand-by hire cars—production of permit by hire car driver
--Division 3A.4.2 Hire car services
• 178 Meaning of hire car driver
• 180 Hire car service operator—must tell authority about
• 181 Hire car service operator—drivers to be licensed and
• 182 Records of hire car drivers etc to be maintained by accredited
• 182A Accredited operator to tell road transport authority about records of hire car drivers
• 182B Road transport authority may tell accredited operator about hire car
• 183 Keeping and inspection etc of records about hire cars
• 186 Restricted hire cars—display of licence labels
• 187 Restricted hire cars—replacement of licence label
• 221 Authorisation for vehicles for other
PART 3A.5 BOOKABLE VEHICLES GENERALLY --Division 3A.5.1 Bookable vehicles—security devices, etc
• 221A Definitions—div 3A.5.1
• 221B Duress alarms in taxis
• 221C GPS tracking devices in bookable vehicles
• 221D Security cameras in taxis
• 221E Interfere with security device, etc
• 221F Security device standards
--Division 3A.5.2 Bookable vehicles—fees and surcharges
• 221G Jump-the-queue fees prohibited for taxis
• 221H Up-front tipping prohibited for taxis and ridesharing
• 221I Bookable vehicle pricing during emergencies
• 221J Meaning of payment surcharge—div 3A.5.2
• 221K Methods of payment and maximum payment surcharges
• 221L Imposing more than the maximum payment surcharge
• 221M Collecting more than the maximum payment surcharge
--Division 3A.5.3 NSW bookable vehicles in the ACT
• 221N Meaning of ACT region
• 221O Exemption for NSW bookable vehicles—ACT pick up, drop off outside ACT
• 221P Exemption for NSW bookable vehicles—ACT pick up, drop off inside
--Division 3A.5.4 Bookable vehicle licensees
• 221Q Meaning of bookable vehicle licensee—pt 3A.5
• 221R Bookable vehicle licensee—offensive material in vehicle
• 221S Bookable vehicle licensee—noncompliance notices
--Division 3A.5.5 Bookable vehicle drivers
• 221T Bookable vehicle driver—must have knowledge and skills
• 221U Knowledge and skills to be bookable vehicle driver
• 221V Bookable vehicle driver—carrying goods in vehicle
• 221W Bookable vehicle driver—carrying animals in vehicle
• 221X Bookable vehicle driver—offensive material in vehicle
• 221Y Bookable vehicle driver—dropping off and picking up passengers
• 222 Bookable vehicle driver—must not tout for passengers
• 223 Bookable vehicle driver—notifiable accidents
• 224 Bookable vehicle driver—noncompliance notices
• 225 Bookable vehicle driver—directions by police officers or authorised
--Division 3A.5.6 Bookable vehicle passengers
• 226 Bookable vehicle passenger—offensive behaviour or language
• 227 Bookable vehicle passenger—carrying animals in vehicle
• 228 Bookable vehicle passenger—lost property
• 229 Bookable vehicle passenger—direction to get out of vehicle

CHAPTER 6--DEMAND RESPONSIVE SERVICES

PART 6.1--DEMAND RESPONSIVE SERVICE AUTHORISATIONS

• 230 Application procedure for issue of authorisations
• 231 Issue of authorisations
• 232 Issue or amendment of authorisations subject to conditions
• 233 Demand responsive service authorisations—procedure for imposition etc of
• 234 Conditions of authorisations
• 235 Form of authorisations
• 236 Authorisation labels—issue and display
• 237 Authorisation labels—replacement
• 238 Authorisation-holders to notify change of name or address
• 239 Authorisation-holder to comply with conditions
• 240 Replacement of authorisation
• 241 Production of authorisation
• 242 Surrender of authorisation
• 243 Demand responsive service authorisations not transferable

PART 6.2--DEMAND RESPONSIVE SERVICES

Division 6.2.1--Preliminary

• 244 Meaning of authorised operator and DRS vehicle driver—pt

Division 6.2.2--Demand responsive service vehicle operators

• 245 Maintenance of demand responsive service vehicles
• 246 Fleet and maintenance records for demand responsive service vehicles to be
• 247 Notification of changes to demand responsive service vehicle fleet
• 248 Notifiable incidents involving demand responsive service vehicles
• 249 Condition of demand responsive service vehicles
• 250 Demand responsive service vehicle drivers to hold appropriate driver licence or
• 251 Records of demand responsive service vehicle drivers etc to be maintained by authorised
• 252 Authorised operator to tell road transport authority about records of demand responsive
• 253 Road transport authority may tell authorised operator about demand responsive service
• 254 Keeping and inspection etc of records about demand responsive service
• 255 Display of notice about maximum number of passengers
• 256 Accreditation details to be displayed on demand responsive service
• 257 Advertisements for demand responsive services to display accreditation
• 258 Information about fares to be displayed in demand responsive service
• 259 Presence of security camera in demand responsive service vehicle to be
• 260 Airconditioning of demand responsive service vehicles
• 261 Demand responsive service vehicle livery
• 262 Offensive material etc in or on demand responsive service vehicles
• 263 Compliance with dress code of practice
• 264 Authorised operator's responsibilities for security camera
• 265 Authorised operators to comply with service standard for lost property
• 266 Effect of noncompliance notices—authorised operators

Division 6.2.3--Demand responsive service vehicle drivers

• 267 Requirements about demand responsive service vehicle drivers stopping for
• 268 Where demand responsive service vehicle drivers must stop on a
• 269 Maximum number of passengers in demand responsive service vehicles
• 270 Wheelchair passengers in demand responsive service vehicles
• 271 Responsibilities of demand responsive service vehicle drivers for security
• 272 Restrictions on carriage of goods in demand responsive service vehicles
• 273 Responsibility of demand responsive service vehicle drivers for lost
• 274 Behaviour of demand responsive service vehicle drivers generally
• 275 Dress and conduct of demand responsive service vehicle drivers
• 276 Responsibility of drivers for condition of demand responsive service
• 277 Drivers to remain in vehicle
• 278 Passengers not to be carried on certain parts of a demand responsive service
• 279 Effect of noncompliance notices—demand responsive service vehicle

Division 6.2.4--Demand responsive service tickets

• 279A Meaning of DRS ticket—div 6.2.4
• 280 Validity of demand responsive service tickets
• 281 Valid demand responsive service ticket required for travel
• 282 Demand responsive service tickets not transferable
• 283 Damaged or changed demand responsive service tickets not to be used
• 284 Concession tickets for demand responsive service vehicles
• 285 Inspection and processing of demand responsive service tickets

Division 6.2.5--Conduct of demand responsive service vehicle passengers

• 286 Conduct of people in demand responsive service vehicles generally
• 287 Demand responsive service vehicle seats for older people and people with
• 288 Drinking of liquor in demand responsive service vehicles generally
• 289 Eating and drinking in demand responsive service vehicles
• 290 Getting on and getting off demand responsive service vehicles
• 291 No interference with demand responsive service vehicle
• 292 Throwing objects in or from demand responsive service vehicles
• 293 Travel not allowed on certain parts of demand responsive service
• 294 Property not to be removed from demand responsive service vehicles
• 295 No littering in demand responsive service vehicles
• 296 Carriage of animals in demand responsive service vehicles
• 297 Demand responsive service vehicle passengers—soiled clothing
• 298 Intoxicated demand responsive service vehicle passengers
• 299 Offender to get out of demand responsive service vehicle when
• 300 Removal of people from demand responsive service vehicles
• 301 Lost property found by demand responsive service vehicle

Division 6.2.6--Other matters relating to demand responsive services

• 301A Name Territory may operate demand responsive
• 302 Code of practice—dress of demand responsive service vehicle
• 303 Standards about security cameras in demand responsive service
• 304 Interference with demand responsive service vehicle security cameras and
• 305 DRS vehicles—bus stop and bus zone authorities

CHAPTER 7--DRIVER AUTHORITY CARDS

• 306 Meaning of driver authority card––ch 7
• 307 Driver authority card to be displayed or shown
• 308 Production of driver authority card

CHAPTER 8--DISCIPLINARY ACTION

• 320 Meaning of service authority for ch 8
• 321 When authority may take action in relation to accreditations, licences and
• 322 Action that may be taken in relation to service authorities
• 323 Procedure for authority taking disciplinary action
• 324 Immediate suspension of service authority
• 325 Effect of suspension of service authority
• 326 Return of service authority certificate etc
• SCHEDULE
DICTIONARY ENDNOTES