Australian Capital Territory Consolidated Acts Australian Capital Territory Consolidated Acts(1) A person must not use physical force or undue harassment or coercion in connection with the supply or possible supply of goods or services to a consumer or the payment for goods or services by a consumer.
(2) Without limiting subsection (1), the following conduct constitutes undue harassment or coercion:
(a) using documents resembling court documents or official documents to mislead a debtor in connection with a debt or the consequences of nonpayment;
(b) misrepresenting to a debtor the consequences of nonpayment of the debt or of debt recovery procedures;
(c) serving unissued summonses;
(d) impersonation of bailiffs or police;
(e) carrying a firearm or prohibited weapon;
(f) use by creditors of letterhead that is liable to mislead the recipient to believe that the creditor is an independent debt collector;
(g) use by creditors or debt collectors of letterhead that is liable to mislead the recipient to believe that the sender of the letter is a lawyer or the employee of a lawyer;
(h) unwarranted disclosure, or threat of disclosure, of debt information to third parties who do not have a clear and legitimate interest in the information;
(i) unreasonable communication with a debtor.
(3) In this section:
"firearm"—see the Firearms Act 1996 , section 4A.
"prohibited weapon—"see the Prohibited Weapons Act 1996 , section 4A.