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Margaret Galloway Alston Mcauslan v Australian Overseas Telecommunications Corporation Limited [1992] ACTSC 111 (3 November 1992)

SUPREME COURT OF THE ACT

MARGARET GALLOWAY ALSTON McAUSLAN v. AUSTRALIAN OVERSEAS TELECOMMUNICATIONS
CORPORATION LIMITED
No. SC 410 of 1991
Number of pages - 39
Negligence

COURT

IN THE SUPREME COURT OF THE AUSTRALIAN CAPITAL TERRITORY
Higgins J.(1)

CATCHWORDS

Negligence - Personal injury - Injury caused by Telecom pit-cover collapse - Physical injuries sustained - Psychiatric evidence - Post-traumatic stress disorder - Evaluation - Principles.

Nominal Defendant v. Haslbauer [1967] HCA 14; (1967) 117 CLR 448

Piening v. Wanlass [1968] HCA 7; (1968) 117 CLR 498

Rickards v. Australian Telecommunications Commission (1983) 3 NSWLR 155

Diagnostic and Statistical Manual of Mental Disorders, Third Edition - Revised, DSM-III-R, American Psychiatric Association

Fox v. Wood [1981] HCA 41; (1981) 148 CLR 438

Counsel for the Plaintiff: Mr J Purnell

Instructing solicitors: Messrs Snedden Hall and Gallop

Counsel for the Defendant: Mr P Jones

Instructing solicitors: Australian Government

Solicitor

HEARING

CANBERRA, 24-26 August 1992
3:11:1992

ORDER

The Court orders that:
1. There be judgment for the plaintiff in the sum of $147,933.50.

DECISION

HIGGINS J. On 6 November 1987 at about 7.30pm, the plaintiff was walking, with her husband, towards the Canberra Theatre Centre in Canberra City. She traversed an area of pavement between where their vehicle had been parked and a pedestrian crossing over London Circuit. Near a building known as Electricity House she stepped onto a steel pit-cover. The pit was designed to house Telecom equipment. It was not disputed that the pit-covers were installed and maintained by the defendant.

2. Suddenly, without any prior warning, the pit-cover collapsed. It split into at least two pieces. The plaintiff plummeted down into the pit. She arrested her fall by putting out her arms. One hooked over the top edge of the pit, the other over another part of the cover. The cover consisted of six similar sized plates. A subsequent examination of the remaining plates revealed that at least one of them was obviously cracked as was, presumably, the plate onto which the plaintiff had stepped. Clearly, this was a terrifying event. The plaintiff had no real idea how much further she would have fallen had she not arrested her fall. She remained suspended, for some time, until persons came to help her and extricated her. She had been severely jolted by the fall.

3. Police and ambulance units attended. The plaintiff was found to be disoriented and shaking quite markedly. She felt soreness in her left leg and generally shaken up. She was taken to hospital and was there examined, treated and allowed to leave.

4. By that time the plaintiff felt stiff and sore. Her neck and shoulders were sore. There was a large bruise under her right rib cage area over the back. She was very distressed.

5. The following Monday, the plaintiff saw Dr Evans, a general practitioner. She was referred to the Manuka Physiotherapy Clinic where she was treated by Ms Sally Hanrahan, a physiotherapist.

6. There was no dispute as to how the accident happened. The defendant, however, disputes that it is legally liable for it.

Liability
7. It is clear that the plaintiff fell because the pit-cover onto which she stepped was defective. The defect could not reasonably have been detected by the plaintiff. I do consider, however, that it would have been obvious to any reasonably attentive technician using or inspecting the pit, that the covers, or some of them, were, or had become, defective.

8. Ordinarily, it would be open to infer that the defendant was negligent in failing to provide proper and safe pit-covers or in failing properly to inspect or maintain them. Faults, such as those leading to the sudden collapse of a pit-cover designed to take normal traffic such as would be expected in the subject area, would not normally happen without such fault. This is an application of the rule known as res ipsa loquitur (see, for example, Nominal Defendant v. Haslbauer [1967] HCA 14; (1967) 117 CLR 448 but c.f. Piening v. Wanlass [1968] HCA 7; (1968) 117 CLR 498). The latter case is distinguishable from the present matter. That case suggests that whilst a motor vehicle component failure does not necessarily imply a probability of negligence against the owner. However, a failure of a static component such as a pit-cover would raise an inference against a statutory authority which has responsibility for design, supply, installation and maintenance of such covers that either it failed to install a properly designed pit-cover or failed to inspect such pit-covers as would reasonably be required to avoid deterioration.

9. The defendant relied on Rickards v. Australian Telecommunications Commission (1983) 3 NSWLR 155 to escape liability. However, that decision is not authority for the proposition advanced by the defendant.

10. The decision is authority for the proposition that, in the absence of a statutory duty to repair an installation, a statutory authority which installs and maintains that installation is not liable in nuisance for the defective condition of that installation. However, that decision depended on the absence of any negligence on the part of the authority in that installation or maintenance.

11. In this case, the issue was not left totally unexplained. The pit-covers were clearly designed to accommodate pedestrian passage. They were not designed to withstand vehicular passage, particularly of commercial vehicles. It appears they were subjected to such passage.

12. The court was greatly assisted in ascertaining this by the observations of Mr Frederick Rumble.

13. Mr Rumble was a cleaner employed within Electricity House. He had observed the plaintiff fall, although he was not one of the persons who went to her aid. For some period of time prior to that event, he had noticed trucks unloading furniture at the nearby Westpac Building. Their only means of access was by crossing the area of paving which included the pit area. Some of the trucks he knew to have been sub-contractors to the Commonwealth. He had also noticed that cleaners regularly drove vans over that area of paving to gain access to the buildings they had to clean. Telecom workers (employees of the defendant) had, he said, frequently visited the pit. He could not say how soon before the accident the last attendance had been. He did not expressly tell any employee of the defendant of the passage of those vehicles. He did not, it seems, turn his mind to the threat such vehicles might pose to the integrity of the pit-covers. Indeed, it was not to be expected that he would do so.

14. Shortly after the accident to the plaintiff and replacement of the pit-covers, a hooped, yellow painted railing was erected as depicted in photographs tendered in evidence. The railing was on the western side of the pit cutting access to it off from London Circuit. It is obviously intended to prevent vehicles driving off London Circuit onto the pavement area from crossing the pit-covers.

15. Additionally, in answer to interrogatories, the following information was provided by the defendant

"Q6 As at 6 November 1987 was the said manhole cover subjected to
vehicular use?
A6 Yes.
Q9 As at 6 November 1987 was there any inspection of the said
manhole cover on a regular basis and if so, what was the rate of
inspection?
A9 No.
Q11 Did the defendant inspect the said manhole cover prior to the
plaintiff being injured and if so, when?
A11 No.
Q13 Did the defendant discover the cause of the manhole cover
being damaged after the plaintiff had been injured and if so,
what in the defendant's view was the cause of the damage to the
said manhole cover?
A13 In the opinion of the Corporation the broken manhole cover
was caused by an unidentified vehicle parking on the manhole
cover on the 6 November 1987."

16. The answers also confirmed that the hooped barrier had been erected to prevent vehicles from passing over or parking on the pit-covers.

17. A standards manual for the design and siting of "Manholes and Cable Chambers" issued 1984 and produced from the records of the defendant contained the following observations

"Keep manholes clear of driveways, property entrances and other
locations where they may be crossed by vehicular traffic."

18. On 14 March 1988, a responsible officer of the defendant (Mr J Donovan) conducted an enquiry into the pit-cover collapse.

19. It was reported that

"It appears vehicles have driven over the lids that same day
and broken lids.
This has happened again since."

20. A note attached to a copy of a press report of the plaintiff's accident stated
"Truck unloading furniture Friday suspected of fracturing case M/H
lid, Telecom not advised until after accident."
That note appears to have been based on a statement from Mr Robert Reeves, an employee of the defendant, dated 7 November 1987. That statement recorded information from a Mr Ron James, a janitor with the ACT Electricity Authority (as it then was). He was reported as saying
"... There had been a furniture removal van parked at the side of
A.C.T.E.A. House (that is, Electricity House) during the day but
he (Mr Ron James, janitor) did not know who it belonged to."

21. The defendant's records make it clear that the access pit predated the paved area. It is also obvious that the pit would have needed to be inspected by the defendant after the paving was installed to ensure that the edge of the pit was flush with the surrounding paving. Indeed, from photographs of the scene taken by police, it is obvious that the edge of the pit had been re-grouted after that paving was installed.

22. It follows that, at least at that time, the defendant had the opportunity to consider whether there was a real risk of the pit-covers being subjected to vehicular passage.

23. Although there is no direct evidence that any employee of the defendant observed vehicles using the paved area adjacent to the pit, it is highly probable that the likelihood of such use would have been obvious. No doubt it would be hoped that drivers of such vehicles would avoid driving onto the pit-covers. However, given that such drivers would be likely to be concerned with their own objectives and unaware that the pit-covers could not sustain such loads, it seems to me that it would have been unsafe for the defendant to have relied on that assumption.

24. Given the nature of the area and the use made of it from time to time, I am of the opinion that the defendant should not have waited until this incident to consider protecting the pit from incursion by vehicular traffic. Indeed, I think the truth of the matter is that the employees of the defendant who attended at the pit from time to time were aware of the use of the area by vehicles seeking access to the nearby buildings but did not turn their minds to the consequences of such vehicles passing over or stopping on the pit-covers.

25. It follows that the defendant is liable to pay damages to the plaintiff for injuries and disabilities consequent upon her fall into the pit.

Damages
26. Prior to the accident the plaintiff had been a stenographer/secretary. At the time of her accident, she was secretary to Mr David Colin Griffiths, Director, Australian Heritage Commission, Department of the Arts, Heritage and Environment.

27. Following the accident, the plaintiff had continuing pain in her neck and shoulders. She diverted more of her activity into general clerical work rather than key boarding as a result.

28. The plaintiff resumed work on 4 January 1988. She found that any strain on her neck and arms caused pain. On 2 March 1988 she saw Dr Evans, her general practitioner, complaining of being "very stressed". She was not coping. She was worried about her husband's health as well as her own. She considered giving up work.

29. On 30 September 1988 she applied to have her position made part-time. Her stated reason was "Preparation for retirement". From January 1989 she continued work part-time.

30. However, the plaintiff felt she was still not coping well. Her "fitness had gone".

31. In February 1990, the plaintiff was diagnosed as suffering from hypertension. She was given a medical certificate, as a result of which she had time off work.

32. The plaintiff saw a clinical psychologist, Patricia Williams, concerning "panic attacks" which she was experiencing. That consultation occurred in September 1990.

33. The plaintiff's employment ceased in March 1991 at her request. She felt she could not cope any longer. She was then aged 60. Prior to the accident, the plaintiff had assumed she would work until age 65.

34. In April 1991, the plaintiff consulted Dr Gillespie, an orthopaedic surgeon, complaining of chest pains. In 1992 she was diagnosed as having oesophageal reflux.

35. The plaintiff attributed her early retirement to neck and shoulder pain and to anxiety resulting from the accident. Her blood pressure is satisfactorily controlled by drugs. She does take analgesics for the neck and shoulder pain and Serapax to aid in controlling anxiety.

36. It should be noted that the plaintiff had been prescribed Serapax in May 1987 following the combination of a fall she had and her husband's illness.

37. The chest pains from which the plaintiff suffered seemed to have been a result of the oesophageal reflux. She was prescribed medication which, when taken, quickly relieves those symptoms.

38. Whilst the plaintiff was working, she had required assistance from a housekeeper. She paid for two hours per week. Since retirement, she has not used paid assistance on economic grounds rather than a cessation of perceived need.

39. Not only does the plaintiff complain of "loss of fitness" since her fall down the access pit, she also felt a loss of confidence. She became more argumentative with her husband.

40. In cross-examination, attention was focussed on other health problems the plaintiff had experienced. In 1981 she had pericarditis. In July 1984 she had complained of tension following a change to word processing duties. She seemed also to have had numbness and tingling in the right forearm.

41. That problem apparently resolved.

42. She agreed that, on 2 March 1988, she had told Dr Evans that she would consider stopping work before 60 years of age. She had told Dr Evans that this was not because of the accident.

43. For a period of 22 months up to August 1989, the plaintiff agreed she had not complained of the symptoms arising from the accident to Dr Evans. She was, however, regularly undergoing physiotherapy.

44. Further, she agreed with Dr Evans' assessment that, as at 2 March 1988, the symptoms, other than those relating to her neck and shoulders, had abated. She did not agree, however, that by 18 September 1989, she was symptom free.

45. So far as neck pain was concerned, the plaintiff agreed that in July 1975 she had complained to Dr Holt, then her general practitioner, of pain in her neck.

46. There does not seem to have been ongoing neck symptoms, however, since 1975 and before the accident. There was a neck X-ray in April 1981 but the reason for it was not established. As I will refer to later, there were also some symptoms before the accident which appeared indicative of occupational strain injury.

47. The plaintiff did not agree that her retirement was unrelated to the accident. This was notwithstanding her statement to Dr Evans and the reason for retirement she stated on the relevant document. She agreed that following her return to work after 6 November 1987 she did not seek time off work because of symptoms relating to her fall. Her subsequent letter of resignation did not make reference to any sequelae from that fall.

48. Between January 1985 and January 1986, the plaintiff had, apparently, been suffering from symptoms in arms, hands and shoulders, including sudden pain to the right side of her neck, associated with key boarding. Neuritis was diagnosed.

49. In retrospect, it looks like a repetition strain injury. Certainly, the compensation file created at the time uses that label for the plaintiff's complaints.

50. It was also suggested that the fatigue symptoms complained of by the plaintiff after the fall in fact predated it.

51. That suggestion was founded on a record of a complaint of fatigue in medical notes on 23 May 1969, 14 May 1973, 21 February 1974, and perhaps, on 7 March 1974. In 1985 the plaintiff had taken two days off, citing "fatigue" as the cause.

52. Even assuming those facts, they would indicate no more than that the plaintiff had five episodes of "fatigue" in 16 years. It is important not to elevate separate episodes into a chronic condition. It is, of course, of chronic fatigue that the plaintiff now complains.

53. There was also a suggestion put to the plaintiff that she had been tested by Dr Roberts, a psychiatrist, who examined her on behalf of the defendant, by means of a urine sample, for the presence of Panadol and Renitec but neither was present. The plaintiff firmly stated that notwithstanding this suggestion she was taking that medication and had been doing so at the time she saw Dr Roberts.

54. She also revealed, in response to questions from the defendant's counsel, that she had suffered recurrence of low back pain in the area of the bruise she sustained in her fall following walking. She had, since retirement, undertaken walking as an exercise in itself.

55. The plaintiff's husband, Robert McAuslan, was present when the fall happened on 6 November 1987. He confirmed the plaintiff's evidence that she had been bruised and suffered severe shock. He confirmed that after the immediate effects had passed, the plaintiff seemed to lack confidence. She restricted her physical activities at home. She had disturbed sleep patterns. She complained of, and seemed to suffer the effects of, neck and shoulder pain.

56. Full-time work, to which she had returned, consistently aggravated her symptoms. She became much harder to get on with. The complaints persisted notwithstanding her change to part-time work.

57. That picture was also corroborated by a long time family friend, Michael McNamara. His impression of her was that the fall had, as he put it, "knocked her for six".

58. David Colin Griffiths (known as "Colin Griffiths") was the plaintiff's supervisor at the Australian Heritage Commission. His impression was that, prior to the fall, the plaintiff coped well with full-time work. After her fall, she was unable to perform key board duties. She slowly demonstrated some improvement but did request transfer to part-time duties because of continuing neck and arm problems.

59. He did not recollect any claim by the plaintiff for compensation between 1984 and 1986. Clearly, there was such a claim. The file was produced to the court. It is apparent that the plaintiff had some difficulty adjusting to new word processing equipment. She was given two weeks off such key boarding as a result.

60. It is significant, to my mind, that this episode made so little impression on Mr Griffiths. It renders it very likely, I think, that those difficulties were not only overcome but only very marginally affected the plaintiff's performance of her duties and her general well-being.

61. I have no doubt that the witnesses as to the change in the plaintiff's presentation following her accident were being truthful. There clearly was a marked difference following her fall.

62. An issue was raised as to the extent to which the plaintiff's post-accident condition was due to that fall.

63. Dr Marian Evans, the plaintiff's general practitioner at the time, gave evidence by telephone. Her reports were also tendered.

64. She first saw the plaintiff in connection with this matter on 9 November 1987. She confirmed the various injuries complained of by the plaintiff including a stiff neck. She noted that the plaintiff was "very upset and shocked by the incident". Dr Evans was aware of the ongoing physiotherapy and exercise programs which the plaintiff undertook.

65. As at 30 May 1988, she was of the opinion that the plaintiff's prognosis was good "especially if she maintains the exercise programme".

66. The plaintiff had, she thought, made full physical recovery. Dr Evans continued to be of that view as at 21 September 1989. However, by 20 December 1989, it was Dr Evans' opinion that the plaintiff's condition had "relapsed". The symptoms of neck and shoulder pain were "all definitely worse". She could not work very long without symptoms. She had reduced her housework to a "minimal" level. Her emotional state was "poor". The stress of legal proceedings was adding to her stress levels. Indeed, Dr Evans stated, in her oral evidence, that she would not have been surprised if there were no present organic problems but the present symptoms were due entirely to stress.

67. Ms Sally Hanrahan, physiotherapist, had first seen the plaintiff on 19 November 1987. By 16 May 1988, she reported that the plaintiff was making good recovery, requiring less treatment and increasing her work load.

68. However, she did note -

"From time to time her symptoms are exacerbated by increased work
pressure or activity but she is coping well generally."

69. Ms Hanrahan's report of 7 December 1989, chronicled deterioration, with more frequent treatments being required. By 24 April 1991, Ms Hanrahan was reporting further deterioration. She noted the plaintiff had given up work because of its effect on her pain levels. She also suspected that there was reactive depression. The most recent report of 11 February 1992 continued that picture. The plaintiff was being seen twice monthly. Ms Hanrahan's final opinion was
"Mrs McAuslan will undoubtedly need ongoing physiotherapy and
possibly psychological counselling as she is becoming increasingly
tense and is not coping with everyday problems as well as she did
previously. Mrs McAuslan is certainly not the positive outgoing
person she was when she first came for treatment."

70. In cross-examination, Ms Hanrahan confirmed that the impression of full recovery given by Dr Evans was not entirely accurate. She was plainly of the view that the plaintiff, though improving, had not entirely recovered. This is illustrated by her impression, albeit incorrect, that the plaintiff had during that improvement phase, lost time from work. She was surprised that the plaintiff had not taken time off work during that period.

71. It is clear that up to the last quarter of 1989, the plaintiff showed improvement but not to the point of being symptom-free.

72. Reports and evidence from Ms Patricia Williams, a clinical psychologist, were also presented.

73. On 17 December 1990, Ms Williams confirmed that the plaintiff presented, after testing, with subjective chronic pain. She exhibited post-traumatic stress disorder. She experienced panic attacks and had general high anxiety levels which responded to counselling and treatment.

74. By 20 August 1992, Ms Williams reported finding pain levels as before. The anxiety and panic attacks continued. Ms Williams related those symptoms to the "initial deep terror" of the fall. She noted that

"Mrs McAuslan reports thinking at the time of the accident that
she thought she was going to die."

75. In her oral evidence, Ms Williams confirmed her diagnosis of chronic pain disorder and post-traumatic stress syndrome. She confirmed that the perception by the patient of a life-threatening situation was an essential part of the latter diagnosis. It was suggested to Ms Williams that she was mistaken in her recollection that the plaintiff had told her she felt at risk of death when she fell. Whilst she had no note of it, Ms Williams firmly believed she had that information. She said she would not have reported the fact unless she had been so informed by the patient.

76. I have to say that I am quite certain that the plaintiff did believe she would die at the time she began to fall. Indeed, it is highly unlikely, to my mind, that any person subjected to such an experience would not be so affected. Whether they develop the syndrome or not is, as Ms Williams noted, another matter, but they would, clearly enough, fulfil one criterion for being at risk of it.

77. It was suggested to Ms Williams that, if her opinion was correct, problems with memory and concentration would be manifested and, perhaps, weight loss. Ms Williams agreed that such symptoms were possible but denied that they were inevitable. She asserted that whilst increased perspiration and memory and concentration disfunctions would accompany a panic attack, those symptoms would not necessarily appear at other times.

78. The plaintiff had been referred to Ms Williams by Dr Denise Kraus, another general practitioner. Dr Kraus was not required for cross-examination but reports from her were tendered. Dr Kraus had noted, during 1990, unexplained and sudden hypertensive attacks. She felt them to be a manifestation of a subliminal stress disorder. Ultimately, the condition was settled with daily doses of Renitec. As at 12 February 1991, Dr Kraus felt the plaintiff's prognosis was poor so far as work was concerned. It was her opinion that there was some impairment of the plaintiff's ability to perform household duties.

79. In her report of 21 February 1991, Dr Kraus expressed the opinion that the symptoms described to her (panic; tiredness and pain in neck and shoulders; restriction of work capacity and household activities), were a result of the fall in November 1987.

80. On 11 January 1992, the plaintiff was reported by Dr Kraus to be exhibiting increased restriction of movement in the neck. The pain and disability was worse. She referred the plaintiff to Dr Colin Andrews, a neurologist, for further assessment. She considered that the plaintiff's prognosis for improvement was poor. She would need ongoing treatment and physiotherapy for pain relief. The latter would need to be weekly.

81. Given the lack of cross-examination, I have to accept Dr Kraus' reports at their face value so far as her statements of fact appear not to be contradicted by other credible testimony. I do not know what weight to place on her opinions in the absence of any evidence as to any special qualifications or experience which she may or may not have in order to express those opinions.

82. Dr Andrews' reports were tendered. He was not required to attend for cross-examination either but, of course, his specialist qualifications are stated in those reports. The plaintiff was first seen by him on 6 January 1992. Tests elicited no particular abnormality. He felt the problem was coming from the C5/6 facet joints. The strain causing the problem, he felt, was caused by the fall. Some improvement, perhaps sufficient to allow a return to work, could be expected.

83. A facet joint block was attempted but resulted in no improvement. As at 24 March 1992, Dr Andrews was more pessimistic. He then considered neck and shoulder pain improvement unlikely. However, on review of her on 9 July 1992, whilst her neck was "fairly rigid" and grip in both hands "extremely poor", Dr Andrews was "hopeful that her condition will recover over time".

84. It may be noted that there is no objective support for the view that the plaintiff has neck pain and related symptoms. If it be accepted that she does, then the mechanism continuing that pain could be either physical, emotional or a combination of both. It is necessary to know which it is to form a view as to the likely continuation of symptoms into the future.

85. Dr Michael Gillespie, an orthopaedic surgeon, examined the plaintiff on 19 June 1991. He found "moderate spasm of the lower cervical para-spinal muscles, and diffuse tenderness in the bulk of the right trapezius muscle". There were some mild X-ray changes of cervical spondylosis. Those changes could not positively be related to the plaintiff's fall. He expressed the following opinions

"On the balance of probabilities, it is likely that this lady's
inability to continue in her normal occupation has arisen at least
in part to (sic) the injuries and disabilities described. I make
no comment regarding the stress and other psychological effects of
these injuries, as I am not qualified in this area."
Her prognosis was "only fair"; return to work was not thought likely.

86. The defendant submitted two medical reports. One from Dr David Gillies, a neurologist, and another from Dr John Albert Roberts, a psychiatrist.

87. Dr Gillies saw the plaintiff on 12 May 1992. He felt that depression might well be heightening awareness of some of the physical symptoms of which the plaintiff complained. Overall, he felt the report of the injuries and disabilities following the fall were consistent with the trauma suffered. He thought the neck symptoms were produced by a mechanism similar to the more conventional "whiplash" injury. Those injuries would not themselves explain the panic attacks and alteration of blood pressure.

88. He was not able to offer an opinion as to the reason for the continuance of the neck symptoms or the deterioration noticed in the last quarter of 1989. He did feel that the accident could have exacerbated a hypertensive condition. The relationship of stress to this mechanism, Dr Gillies felt, "was not entirely clear".

89. In cross-examination, Dr Gillies agreed that if symptoms had continued from the accident they could have been affected adversely by the plaintiff's attempts to keep up key boarding.

90. It is apparent that the results of Dr Gillies' examination and his opinions thereon, are quite consistent with the medical evidence tendered on behalf of the plaintiff.

91. Dr Roberts' report was tendered. The report detailed complaints of disabilities and a history broadly similar to that elicited by other medical practitioners and health workers.

92. Some of Dr Roberts' observations in that report, however, seem puzzling to me. For instance, the following passage appears following a history of the plaintiff's health problems not related to her fall and those related by her to the fall

"Peculiarly when asked as to whether apart from those complaints
she felt well in herself she replied in the affirmative. The
assertion of well being in the presence of this litany of
disabilities alleged by Mrs McAuslan is on grounds of common
sense, rationality and medical fact untenable. It is not possible
to feel well in the context of the chronic musculo-skeletal
disabilities alleged by her."

93. Regrettably, those standards of rationality and commonsense seem less than conventional to me. If a person is asked whether, apart from all their complaints of lack of well-being they feel well, I can think of no way that a person could answer otherwise than the plaintiff did unless they had omitted some complaint. I simply do not understand the process of reasoning Dr Roberts has employed. It does seem to indicate a lack of balance.

94. Lack of balance is further illustrated by the very next sentence. Dr Roberts was given a detailed report of all the plaintiff's previous health problems, some of which were clearly indicated to and understood by Dr Roberts to have preceded the plaintiff's fall in 1987 and to have resulted in ongoing but controllable disabilities. He commented, nevertheless

"Mrs McAuslan alleged that prior to the 6th November 1987 she had
no health problems, something which is in fact untrue."

95. If the plaintiff uttered words to Dr Roberts which were to the effect above, it must have been apparent to him that she did not, subjectively, regard her prior medical conditions as a "problem". Indeed, so far as she and her doctors were concerned, they were not. The pericarditis had been a temporary condition. Following treatment, it left no disabilities. There had been blood pressure problems. They were controlled by drugs. There had been physical strain and symptoms associated with a change of key boarding equipment. That seemed very much like the well-known "RSI" syndrome. However, as was the case with many persons having such symptoms, she did not continue to suffer from them. Indeed, as Mr Griffiths notes, she was for some time before her fall doing copy typing to 20 or so officers. She had clearly recovered from that condition.

96. It is, I think, unfair of Dr Roberts to assert that the plaintiff was being untruthful.

97. Dr Roberts referred to a matter which was certainly not otherwise referred to in the evidence. It was not a matter suggested to the plaintiff during cross-examination. That was the following

"Mrs McAuslan alleged that one of the ambulance officers said it
was a terrible situation but then commented "you won't have to
work again"."

98. If this comment was intended to support a conclusion that the plaintiff had decided to fabricate difficulties in order to give up work at the defendant's expense, that suggestion should, in fairness, have been put by defendant's counsel to the plaintiff. It was not. I assume that counsel for the defendant accepted that such a suggestion was unwarranted. I agree with that. I attach no weight to the comment. I have to say that, generally, statements of this kind which seem relevant only to the creation of unfair prejudice against a party, have no place in a professionally compiled expert report.

99. There is more. Dr Roberts quotes the plaintiff as advising him that Naprosyn had "contributed to her reflux" (referring to the oesophageal disorder earlier referred to). Of course, that is not literally true. The drug may well, as Dr Roberts observed, worsen the symptoms. Dr Roberts would have been well aware that the plaintiff was conveying that to him. In commenting on this, Dr Roberts has clearly misrepresented what was said to him. I do not consider that misrepresentation to have been inadvertent. It was no part of Dr Robert's task to persuade the reader of his report, if it was intended to be tendered in court, that the plaintiff should not be believed.

100. The major point of Dr Roberts' thesis, however, was that the emotional symptoms of which the plaintiff complained, together with her complaints of pain, did not warrant the conclusions deposed to by Ms Williams.

101. To some extent, Dr Roberts was engaging in a debate as to the proper label to be assigned to the plaintiff's experience of pain, anxiety and, sometimes, panic. It has significance, however, in terms of the likely longevity of the plaintiff's symptoms and, perhaps, as to whether her subjective account of experiencing those symptoms should be accepted.

102. As to post-traumatic stress disorder, Dr Roberts referred to the Diagnostic and Statistical Manual of Mental Disorders. It is DSM-III- R 309.89 (see Annexure "A"). It was Dr Roberts' evidence that if there is to be a diagnosis of post-traumatic stress disorder, there must be heightened anxiety. If there is heightened anxiety, there must be increased perspiration, problems with memory or concentration and respiratory difficulties. He thought it inconsistent with that disorder that the plaintiff did not express "awareness of the characteristics of her heart beat". It was also inconsistent, he said, that the plaintiff had no significant weight loss, bowel disturbance or stomach problems.

103. Some of these matters had already been suggested to Ms Williams as counter-indicating the presence of post-traumatic stress disorder. She rejected that suggestion. Dr Roberts asserted that the absence of those symptoms implied an absence of the disorder. He asserted that Ms Williams was wrong and he, as an experienced psychiatrist, knew better.

104. Whilst the attached standard (Annexure "A") does support the view that secondary symptoms, such as those referred to by Dr Roberts, may accompany the panic attacks and loss of interest in work and relationships of which the plaintiff complains, there is no suggestion that they are necessary accompaniments or that their absence contradicts the presence of the disorder. To the contrary.

105. A perusal of the reference work referred to by Dr Roberts indicates that the plaintiff unquestionably meets the standard criteria including three of the "persistent symptoms" of which only two are conventionally required. I also note that she exhibited and complained of five of the "avoidance" indicia of which three are sufficient. It is, accordingly, surprising that an experienced psychiatrist should so seriously misstate the very standard upon which he placed reliance. I cannot believe that Dr Roberts was unaware of the terms of that standard. If he was, then he is either so incompetent that he cannot understand it properly, or he was deliberately attempting to deceive the court. I am not able positively to find which of these alternatives represents the truth of the matter. In either case, I am persuaded that his opinion must be rejected.

106. As to the presence or absence of chronic pain at least so far as the perception of the sufferer is concerned, Ms Williams had applied psychological testing to support a conclusion that, at least subjectively, the plaintiff suffered chronic pain.

107. Dr Roberts relies on tests of a different kind. I do not know if he rejects the validity of the tests on which Ms Williams relies. He expressed no view about that, nor as to whether the results could have been simulated by the patient.

108. Dr Roberts reported a complaint of neck and back pain distribution at variance with that elicited by skilled neurologists and neurosurgeons. If he had elicited such complaints they would have been inconsistent with the suspected facet joint strain. However, I do not accept that such complaints were made to Dr Roberts. I do not believe that the plaintiff would choose to invent a symptom only for Dr Roberts' benefit. He is in error as to this, whether due to a deliberate exaggeration or to a lack of competence I am unable to say.

109. It was Dr Roberts' thesis that the plaintiff had no chronic pain. He relied on the following as another indicator

"When asked to stand erect, and hold herself rigid and minimally
bend her knees she asserted that this manoeuvre caused an increase
in back pain. Such is untenable since the back never moved, it is
a false response."

110. I note, first of all, that this was an opinion outside Dr Roberts' speciality. It was not put to any of the relevant specialists for validation. It was not put to the plaintiff that she had falsely simulated back pain. Given Dr Roberts' unreliability in other areas, I consider it would be unsafe to accept his assertions in this regard.

111. The next indicator was described as follows

"A small object placed on her head allegedly gave rise to an
increase in back pain which is untenable."

112. Dr Roberts could not say what this object weighed nor was the area of back pain indicated. He also asserted that sitting on the edge of a bed is to be regarded as equivalent to a straight leg raising test. It did not, he said, produce back pain. Again, none of these so-called tests was validated or corroborated and I place no weight on any conclusion Dr Roberts claims to have drawn from them.

113. The final indicator concerned a matter that was put to the plaintiff. Dr Roberts took a urine sample from the plaintiff. He did not give the plaintiff a duplicate sample for testing. He did not advise the plaintiff of the purpose of the test. The plaintiff agreed that she gave a sample. There was, however, no independent confirmation that the sample which she gave was tested. There was a result which Dr Roberts claimed to relate to that sample. Nor, if it was the same sample which was correctly tested, was there any independent confirmation of the significance, if any, of the result. The result recorded was that no drugs were detected. It was suggested from this that it should be inferred that the plaintiff had not taken the drugs she said she was in the habit of taking.

114. I am satisfied that the plaintiff was, and had to have, ingested Renitec at the least. She needed to do so to control her blood pressure. There was no possible dispute as to that. Yet Dr Roberts concludes she did not do so. There was absolutely no reason why the plaintiff should not have taken Renitec or Serapax. They are and have been prescribed for her. Dr Roberts, nevertheless, concluded

"... drug screening ... indicates that none of the medications
that Mrs McAuslan asserted that she was taking regularly, daily
and without fail were in fact being taken by her."

115. I do not place any weight on this so-called "drug screening". I consider it was entirely inappropriate for Dr Roberts to have conducted such a test. In any event, it is by no means established that the conclusion follows logically from the findings, even if the test results be accepted as factually valid.

116. In short, Dr Roberts' report is of such little value that it may be taken as confirmatory of Ms Williams' opinions that no better opinion than his could be put forward to challenge them.

117. I am satisfied that, in the fall on 6 November 1987, the plaintiff suffered physical injury resulting in neck symptoms similar to a whiplash injury. The effects were exacerbated by a return to key boarding and the effects of a post-traumatic stress disorder. This has resulted in a chronic pain condition. Without those exacerbating factors, the neck and shoulder symptoms might have cleared up. It is not possible to conclude that the minor lower back symptoms after or during long walks are related to the fall. Nor indeed, is the oesophageal complaint contributed to by the effects of the accident.

118. The accident did force the plaintiff to retire early although there was a chance that she might have done so in any event, for other reasons, including her husband's state of health.

119. I also accept that the pain is exacerbated by the stress associated with preparing for this litigation. Once that stress is removed, I consider there is likely to be an improvement in the plaintiff's well-being generally.

120. I assess general damages, therefore, at $32,000.00. I apportion $20,000.00 to the past. I award $2,000.00 for interest thereon utilizing the conventional rate of 2% on the entire sum. I cannot usefully separate out any particular period so as to increase that amount.

121. Calculations of past loss of net income were made up to 24 August 1992. It totalled $41,391.00. Thereafter, the loss accrued at a net weekly rate of $395.45. The total loss is nearly $45,000.00. Some discount should be allowed to reflect the possibility of early retirement not associated with the accident. I believe that to allow the sum of $31,500.00 reflects an appropriate discount. I award that sum. I do not know of any prepayment of any part of this sum.

122. There is no Fox v. Wood [1981] HCA 41; (1981) 148 CLR 438 claim. Whilst the rate of loss has probably been greater over the last two years, the earlier period was less affected by unfavourable contingencies. I consider, therefore, that $10,000.00 is appropriate as a lump sum in lieu of interest on income foregone.

123. There was a net loss on the value of the superannuation benefits accruing to the plaintiff. As at 8 March 1991, the date of the plaintiff's retirement, that loss was $12,940.00. There was as I have noted, some chance that the plaintiff would have retired early in any event. I consider that an award of $9,000.00 reflects that chance.

124. So far as future loss of earning capacity is concerned, I consider that an award of $40,000.00 reflects the discount I have applied to the superannuation and more recent past loss of earnings.

125. Out-of-pocket expenses were agreed at $6,233.50.

126. Future medical and other expenses were submitted by the plaintiff to be $19.34 per week. I think that is probably a slight under-estimate but I accept that figure. The same contingencies do not apply to these expenses as would apply to future earnings. The contingencies favouring early retirement would not have resulted in any significant likelihood of ongoing physiotherapy or of use of Serapax and Panadol, although there is some chance of use of medication being otherwise required which would be greater than for physiotherapy. I consider an award of $13,000.00 reflects those contingencies, such as they are.

127. There was a claim also for household help. Two hours per week is a modest allowance. There was, however, no real quantification of the cost of it in the past or in the future. It might well be affected by the unfavourable contingencies which I felt might, to an extent, favour early retirement. I think $4,200.00 as an allowance for the past and future household assistance is a fair provision.

128. No other heads of damage were suggested.

129. The total sums I have considered appropriate are as follows:-

General damages $32,000.00
Interest thereon 2,000.00
Past loss of earnings 31,500.00
Interest thereon 10,000.00
Future loss of earning capacity 40,000.00
Loss of value of superannuation
benefits 9,000.00
Post out-of-pocket expenses 6,233.50
Future medical and pharmaceutical
expenses 13,000.00
Household assistance - past and
future 4,200.00
Total $147,933.50
The result, $147,933.50 seems appropriate. I direct the entry of judgment accordingly.

130. I will hear the parties as to costs.


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